Credit & Collections Specialist

Rh Showroom; Northern (KY); Hybrid; USD 9,000 - 11,000; Full time

Job summary

Rh Showroom seeks a Credit Administrator to manage credit and collections for a defined account base. You will build relationships with customers and internal partners, and prepare credit packages for approvals and reviews.

The role requires 1+ years in customer service, familiarity with credit processes, and strong math/accounting ability. Proficiency in Eclipse and MS Office is preferred. This position is based in Kentucky and offers growth within the Credit Department.

Qualifications

• 1+ years of experience in customer service.
• Possession of or working towards a Credit Business Associate (CBA) designation from NACM is preferred.
• Wholesale distribution experience preferred.
• Strong accounting/mathematical aptitude and ability to understand credit laws related to Accounts Receivable.

Responsibilities

• Handle all aspects of credit and collections for an assigned base of accounts.
• Foster relationships with internal and external customers to support needs and satisfaction.
• Prepare credit approval packages for applications, annual reviews, and credit line increases.
• Interpret credit bureau and business credit reports.
• Respond to reference requests for existing customers.
• Assist in credit analysis and approval processes.
• Maintain accurate credit and collection files for compliance and efficiency.
• Keep detailed electronic notes for each customer interaction and follow-up actions.
• Review and approve credit lines and accounts up to $10,000, assessing risk.
• Review credit limit reports to identify accounts needing increases.
• Communicate with Profit Center Managers about exposure to increased activity.
• Conduct collection calls on overdue accounts to manage aging portfolio.
• Reconcile customer statements and provide invoices as requested.
• Process refunds of credit balances.
• Utilize technology platforms to troubleshoot payment issues and resolve.
• Complete required safety and compliance training.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Mathematical ability

Credit knowledge

Microsoft Office

Team collaboration

Education

CBA designation (NACM) preferred

Tools

Eclipse

Microsoft Office

Job description

Rh Showroom seeks a Credit Administrator to manage credit and collections for a defined account base. You will build relationships with customers and internal partners, and prepare credit packages for approvals and reviews.

The role requires 1+ years in customer service, familiarity with credit processes, and strong math/accounting ability. Proficiency in Eclipse and MS Office is preferred. This position is based in Kentucky and offers growth within the Credit Department.