Credit Administrator

Rh Showroom; Northern (KY); Hybrid; USD 9,000 - 11,000; Full time

Job summary

Rh Showroom seeks a Credit Administrator to manage credit and collections for a defined account base. You will build relationships with customers and internal partners, and prepare credit packages for approvals and reviews.

The role requires 1+ years in customer service, familiarity with credit processes, and strong math/accounting ability. Proficiency in Eclipse and MS Office is preferred. This position is based in Kentucky and offers growth within the Credit Department.

Qualifications

• 1+ years of experience in customer service.
• Possession of or working towards a Credit Business Associate (CBA) designation from NACM is preferred.
• Wholesale distribution experience preferred.
• Strong accounting/mathematical aptitude and ability to understand credit laws related to Accounts Receivable.

Responsibilities

• Handle all aspects of credit and collections for an assigned base of accounts.
• Foster relationships with internal and external customers to support needs and satisfaction.
• Prepare credit approval packages for applications, annual reviews, and credit line increases.
• Interpret credit bureau and business credit reports.
• Respond to reference requests for existing customers.
• Assist in credit analysis and approval processes.
• Maintain accurate credit and collection files for compliance and efficiency.
• Keep detailed electronic notes for each customer interaction and follow-up actions.
• Review and approve credit lines and accounts up to $10,000, assessing risk.
• Review credit limit reports to identify accounts needing increases.
• Communicate with Profit Center Managers about exposure to increased activity.
• Conduct collection calls on overdue accounts to manage aging portfolio.
• Reconcile customer statements and provide invoices as requested.
• Process refunds of credit balances.
• Utilize technology platforms to troubleshoot payment issues and resolve.
• Complete required safety and compliance training.

Skills

Customer service

Communication

Attention to detail

Confidentiality

Mathematical ability

Credit knowledge

Microsoft Office

Team collaboration

Education

CBA designation (NACM) preferred

Tools

Eclipse

Microsoft Office

Job description

Are you passionate about customer service? Are you detail oriented and mathematically inclined? Are you careful and discreet when handling sensitive information? If so, then we'd like you to join our dedicated team as a Credit Administrator.

About the Role:

You will:

• Handle all aspects of the credit and collections process for an assigned base of accounts.
• Foster and cultivate strong relationships with both internal and external customers to support their needs and improve satisfaction.
• Prepare credit approval packages for submitted applications, annual review, job accounts and credit line increases.
• Understand and interpret credit bureau reports and business credit reports.
• Promptly respond to reference requests on existing customers.
• Assist in the credit analysis and credit approval process.

• Assist in collateral issues.
• Maintain precise and up-to-date credit and collection files to support compliance and operational efficiency.
• Keep detailed electronic notes for each customer interaction, ensuring comprehensive tracking of communication and follow-up actions.
• Participate in team-based initiatives within the Credit Department, fostering effective communication and cooperation to achieve shared goals.
• Review and approve credit lines and job accounts up to $10,000, assessing risk and creditworthiness as part of the decision-making process.
• Review over credit limit reports to begin analysis of customers requiring credit line increases.

• Communicate with Profit Center Managers to understand PC exposure in relation to increased customer activity.

• Conduct collection calls on overdue accounts to manage and reduce the aging portfolio effectively as needed.
• Reconcile customer statements/billings and provide invoice documents to customers as requested.

• Accurately process refunds of credit balances.

• Utilize various technology platforms to troubleshoot payment application issues and communicate effectively to resolve.
• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1 or more years of experience in customer service
• Possession of or working towards a Credit Business Associate (CBA) designation from the National Association of Credit Management (NACM) is preferred.

• Wholesale distribution experience (preferred)

Our ideal candidate will also:

• Have proficiency in Eclipse software.
• Have strong accounting/mathematical ability and experience.
• Be able to achieve and maintain an understanding of the credit laws utilized to collect Accounts Receivable i.e. lien laws, payment bonds, Miller Act, Little Miller Acts, promissory notes, letters of credit, joint checks.
• Be results oriented; focused on attaining goals and objectives.

• Effectively use Microsoft Office software to communicate via email, to review reports and documents.
• Demonstrate outstanding customer service and interpersonal communication skills.
• Possess strong written and verbal communication skills.

• Possess a high level of accuracy and attention to detail.
• Be able to handle sensitive information with confidentiality.
Be able to build and maintain a positive working relationship with customers, vendors, and co-workers.
• Be able to research, analyze data, and solve problems.

• Have excellent organizational skills and be able to prioritize work projects and multi-task.
• Read, write, speak, and understand English.
• Be able to add, subtract, multiply, divide, using whole numbers, common fractions, and decimals.