Credit & Collections Specialist

Cfi Company; Irondale (AL); On-site; USD 52,000 - 68,000; Full time

Job summary

Tricon Wear Solutions is seeking a Credit & Collections Specialist to manage accounts receivable, drive past-due balances, and make credit decisions. This role involves frequent direct contact with customers via phone, email, and AP portals, balancing collection goals with maintaining long-standing relationships.

The ideal candidate has 3+ years of B2B credit/collections experience, strong ERP AR skills, and proficiency in Excel. Equal opportunity employer, base in Alabama.

Qualifications

• Three or more years of B2B credit and collections experience.
• Outbound collection calls and payment requests.
• Resolve deductions, short-pays and billing disputes.
• Proficient in ERP AR module; navigate customer portals like Coupa, SAP Ariba, or OpenInvoice.
• Advanced Excel skills for aging analyses.

Responsibilities

• Manage defined AR portfolio and drive past-due balances down toward monthly targets.
• Call and email customers on past-due invoices; verify payment status in portals.
• Document contacts, promises to pay and dates in the ERP system.
• Negotiate payment plans within approved authority; advise on breaches.
• Process credit applications; pull and interpret credit reports and references.
• Manage credit holds and order releases with sales and service teams.
• Investigate short-pays, chargebacks, and unapplied credits; resolve with sales/ops.
• Maintain customer master records including sales tax exemptions.
• Apply customer payments daily; resolve remittance-matching exceptions.
• Back up AR invoicing and AP processing during close and peak periods.
• Contribute collections to weekly/monthly cash forecast.

Skills

Credit & collections

Outbound calls

ERP AR

Excel

Data analysis

Education

High school diploma

Tools

Coupa

SAP Ariba

OpenInvoice

Job description

Description

Summary/Objective

Tricon Wear Solutions is hiring a Credit & Collections Specialist to collect our accounts receivable and make the credit decisions behind it. Most of the week is direct customer contact — phone, email, and customer AP portals — getting past-due invoices paid without damaging relationships we have built over decades. This is an experienced individual contributor role: not an entry-level AR clerk, and not a management position.

Essential Functions

• Work a defined AR portfolio daily; drive past-due balances and DSO down against monthly targets
• Call and email customers on past-due invoices; research payment status in customer AP portals
• Document customer contacts, promises to pay, and commitment dates in the ERP
• Negotiate payment plans within approved authority; escape broken commitments with a recommendation
• Process credit applications — pull and interpret credit reports, check trade references, recommend limits and terms
• Manage credit holds and order release with sales and customer service
• Research short-pays, chargebacks, and unapplied credits back to source documents and resolve them with sales and operations
• Recommend write-offs and maintain bad debt reserve support
• Set up and maintain customer master records with inside sales, including sales tax exemption certificates
• Apply customer payments daily and resolve remittance-matching exceptions
• Back up AR invoicing and AP processing during month-end close, PTO, and peak periods
• Contribute expected collections by account to the weekly and monthly cash forecast

Requirements

Required Qualifications

• Three or more years of business-to-business credit and collections experience
• Comfortable making outbound collection calls and asking a customer directly for payment
• Track record resolving deductions, short-pays, and billing disputes independently
• Proficient in an ERP accounts receivable module; experienced navigating customer AP portals such as Coupa, SAP Ariba, or OpenInvoice
• Intermediate Excel — pivot tables, lookups, and reconciling large aging files
• High school diploma or equivalent

Preferred Qualifications

• SAP experience (FI/AR or S/4HANA) — much of the research in this role happens in SAP
• Construction, mining, industrial distribution, or manufacturing background
• Customer master maintenance and multi-state sales tax exemption certificate experience
• Associate degree in accounting or business; NACM coursework or CBA/CBF certification
• How Performance Is Measured
• DSO against target
• Past due over 60 days as a percent of total AR
• Cash collected versus monthly forecast
• Aged unapplied cash and open credit balances cleared
• Authority limits on credit, payment terms, and write-offs are defined by the Controller and reviewed monthly.

AAP/EEO Statement

Tricon Wear Solutions is an Equal Opportunity Employer.