Credit & Collections Specialist

Interstate Companies, Inc.; Eagan (MN); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Paid Holidays

Employee Assistance Program (EAP)

Career Growth and Development

Wellness Programs

Employee Recognition Programs

Job summary

Interstate Companies Inc. in Eagan, MN is seeking a Credit & Collections Specialist to manage an accounts receivable portfolio and protect cash flow. You will proactively contact customers, negotiate payment commitments, and collaborate with operations, sales, and accounting to improve collection outcomes.

The role emphasizes accuracy, strong communication, and problem-solving as you handle disputes, reconciliations, and DBT metrics while maintaining positive customer relationships.

Qualifications

• Experience in B2B collections, accounts receivable or related finance roles.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Excel.
• High level of accuracy and attention to detail.

Responsibilities

• Manage collection activities for an assigned accounts receivable portfolio.
• Proactively contact customers regarding past-due balances and payment commitments.
• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Investigate and resolve billing disputes, payment discrepancies, and account issues.
• Perform account reconciliations to ensure accurate customer balances.
• Monitor customer payment trends and identify potential financial risk.
• Maintain credit history files and supporting documentation.
• Partner with operations, sales, and accounting teams to improve collection outcomes.
• Escalate concerns regarding bad debt exposure and recommend actions.
• Assist with basic credit analyst tasks and supporting account analysis.
• Support DBT and AR performance goals.

Skills

Self-motivation

Communication

Negotiation

Time management

Multitasking

Attention to detail

Problem solving

Tools

Microsoft Excel

Job description

Company: Interstate Companies Inc.

Location: Eagan, MN

Pay Range: $28.00-$33.00/hour

We're looking for a Credit & Collections Specialist who thrives on solving problems, building customer relationships, and driving financial results. This role is ideal for someone who enjoys working with customers, analyzing account issues, negotiating payment solutions, and partnering with internal teams to improve cash flow and reduce financial risk.

Success in this position comes from strong communication skills, attention to detail, persistence, and the ability to navigate difficult conversations professionally while maintaining positive customer relationships.

What You'll Do

As a Credit & Collections Specialist, you will manage an assigned portfolio of customer accounts and play a critical role in maintaining healthy cash flow for the organization.

Key Responsibilities

• Manage collection activities for an assigned accounts receivable portfolio.
• Proactively contact customers regarding past-due balances and payment commitments.
• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Investigate and resolve billing disputes, payment discrepancies, and account issues.
• Perform account reconciliations to ensure accurate customer balances.
• Monitor customer payment trends and identify potential financial risk.
• Maintain credit history files and supporting documentation.
• Partner with operations, sales, and accounting teams to improve collection outcomes.
• Escalate concerns regarding bad debt exposure and recommend appropriate actions.
• Assist with basic credit analyst tasks, including gathering customer information, preparing credit review materials, and supporting account analysis.
• Support company goals related to Days Beyond Terms (DBT) and accounts receivable performance.

What Makes You Successful

Required Skills & Qualifications

• Self-motivated with the ability to work independently and solve problems proactively.
• B2B collections, accounts receivable, credit, finance, accounting, or customer service experience.
• Excellent verbal and written communication skills.
• Strong negotiation, conflict resolution, and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office, including Excel.
• High level of accuracy and attention to detail.

Preferred Qualifications

• Experience managing business-to-business collections portfolios.
• Understanding of accounting transactions and payment reconciliation processes.
• NACM certifications (CBA, CBF) or willingness to pursue professional development in credit and collections.

Why Join Interstate?

You'll join a collaborative team where your work directly impacts the financial health and success of the business. We offer opportunities for professional growth, ongoing development, and a culture focused on teamwork, accountability, and Pride in Service.

Benefits Include

• Competitive compensation
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Employee Assistance Program (EAP)
• Career Growth and Development Opportunities
• Wellness Programs
• Employee Recognition Programs

About Interstate Companies

Interstate Companies is a dynamic organization employing more than 1,700 team members across five operating companies: Interstate Power Systems, Interstate Bearings Systems, Interstate Energy Systems, Interstate Assembly Systems, and I-State Truck Center. For more than 70 years, we have provided industry-leading products, service, and support throughout the Midwest while creating rewarding career opportunities for our employees.

Interstate Companies is an Equal Opportunity Employer.

This job description is intended to describe the general nature and level of work performed. Duties, responsibilities, and activities may change at any time with or without notice.