Credit & Collections Services Specialist

WEC Energy Group (WEC); Green Bay (WI); Hybrid; USD 3,427,000 - 5,141,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

WEC Energy Group is hiring a Credit & Collections Services Specialist in Green Bay, Wisconsin. This role supports credit and collections activities, handles billing inquiries, and coordinates with field personnel in a hybrid environment.

The position requires 3+ years in customer service and 3+ years in credit/collections, with strong Excel/Office skills. A associatess degree is preferred, and the pay range is posted with a hybrid schedule.

Qualifications

• 3+ years of customer service experience including negotiating with customers.
• 3+ years of credit & collections experience and analyzing customer billing.
• Proficiency with Microsoft Office and billing systems.

Responsibilities

• Provide operational support ensuring safety and efficiency.
• Receive, prioritize, log and dispatch field personnel.
• Handle inquiries from multiple workgroups and assist field staff.
• Update account information in Open cIS and manage field alerts.
• Analyze accounts for disconnection or legal action and assist with credit items.
• Communicate with customers about account setup, skip tracing and collection issues.
• Collaborate with Customer Communication Center, banks, agencies, attorneys and courts.

Skills

Customer Service

Credit & Collections

Microsoft Office

Education

Associates Degree

Tools

Open cIS

Job description

Career Opportunities: Credit & Collections Services Specialist (7185)

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Credit & Collections Services Specialist in our Green Bay, Wisconsin location. This position offers a hybrid work arrangement.

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first‑hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Responsibilities

• Provides efficient operational support ensuring public and employee safety
• Receives, prioritizes, logs and dispatches appropriate field personnel
• Receives inquiries from multiple workgroups
• Assist field personnel in closing out orders
• Ensure high level of productivity by effectively receiving and dispatching all types of work to resources under their control
• Update or notate basic account information in Open cIS
• Answer and make miscellaneous telephone calls
• Update or add field alerts to accounts in Open cIS
• Analyzing, disconnecting, and/or scheduling accounts for disconnection and/or legal action
• Completing credit related work items
• Reviewing confidential customer account information to insure accurate billings
• Contacting customers regarding account applications and set up, skip tracing, and other various collection issues; billing theft and fraud, bankruptcy, mortgage foreclosure, and farm rewiring loans. These contacts may be escalated because of the nature of the call (service refusal, denial of medical extension)
• This group collaborates with the Customer Communication Center, site operations, bank personnel, county agencies, attorneys, collection agencies and court officials to substantiate account information

Minimum Qualifications

• High School Diploma, HSED, or GED
• 3+ years - Customer Service experience including negotiating with customers and dealing with difficult customer situations
• 3+ years - Experience performing credit & collections and analyzing customer billing
• 3+ years - Experience with computer applications including Microsoft office products (i,e; Excel, Word) and customer billing systems

Preferred Qualifications

• Associates Degree in Business Administration, Finance, Lega/Paralegal, Credit or Accounting
• Demonstrated leadership skills

End Date:09/27/2026

Pay Range Minimum: $24.88

Pay Range Maximum: $37.32

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.