Credit & Collections Services Specialist

WEC Energy Group; Green Bay (WI); Hybrid; USD 34,000 - 51,000; Full time

Job summary

WEC Energy Group is seeking a Credit & Collections Services Specialist in Green Bay, Wisconsin, offering a hybrid work arrangement. The role requires 3+ years in credit/collections, customer service excellence, and strong negotiation skills.

You will handle billing analyses, resolve disputes, and coordinate with multiple teams to ensure accurate billing and timely collections. The position emphasizes safety, compliance, and collaboration with field personnel and external partners.

Qualifications

• 3+ years of customer service experience including negotiating with customers and handling difficult situations.
• 3+ years of experience in credit and collections and analyzing customer billing.
• 3+ years of experience with computer applications including Microsoft Office products and billing systems.

Responsibilities

• Provide operational support to ensure safety and dispatch field personnel.
• Process inquiries from multiple workgroups and assist in closing out orders.
• Update account information in Open iCIS and communicate with customers about billing and collection steps.
• Coordinate with external partners and internal teams to verify account details and resolve disputes.
• Identify and escalate potential credit or collection issues and document actions taken.

Skills

Customer service

Credit & collections

Negotiation

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Office

Job description

WEC Business Services LLC, a subsidiary of WEC Energy Group, is seeking a Credit & Collections Services Specialist in our Green Bay, Wisconsin location. This position offers a hybrid work arrangement.

About Us

WEC Energy Group is one of the nation’s largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don’t just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you’re talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Responsibilities

• Provides efficient operational support ensuring public and employee safety
• Receives, prioritizes, logs and dispatches appropriate field personnel
• Receives inquiries from multiple workgroups
• Assist field personnel in closing out orders
• Ensure high level of productivity by effectively receiving and dispatching all types of work to resources under their control
• Update or notate basic account information in Open cIS
• Answer and make miscellaneous telephone calls
• Update various processes & procedures
• Update or add field alerts to accounts in Open cIS
• Analyzing, disconnecting, and/or scheduling accounts for disconnection and/or legal action
• Completing credit related work items
• Reviewing confidential customer account information to insure accurate billings
• Contacting customers regarding account applications and set up, skip tracing, and other various collection issues; billing theft and fraud, bankruptcy, mortgage foreclosure, and farm rewiring loans. These contacts may be escalated because of the nature of the call (service refusal, denial of medical extension)
• This group collaborates with the Customer Communication Center, site operations, bank personnel, county agencies, attorneys, collection agencies and court officials to substantiate account information

Minimum Qualifications

• High School Diploma, HSED, or GED
• 3+ years - Customer Service experience including negotiating with customers and dealing with difficult customer situations
• 3+ years - Experience performing credit & collections and analyzing customer billing
• 3+ years - Experience with computer applications including Microsoft office products (i,e; Excel, Word) and customer billing systems

Preferred Qualifications

• Associates Degree in Business Administration, Finance, Lega/Paralegal, Credit or Accounting
• Demonstrated leadership skills

End Date: 09/27/2026

Pay Range Minimum

$24.88

Pay Range Maximum

$37.32

The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.