Credit & Collections Rep

Hexcel Corporation; Salt Lake City (UT); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Hexcel seeks a Credit & Collections Representative in Salt Lake City, UT, offering a hybrid work arrangement. The role includes managing daily collections, reviewing shipment holds, and ensuring timely payments while enforcing credit terms.

You will liaise with sales and operations to optimize cash flow and maintain customer relationships. The ideal candidate has a bachelor’s degree (preferred) and 5 years' experience in credit & collections or customer service, with strong Excel/Word skills and

Qualifications

• Bachelor's degree preferred.
• 5 years Customer Service or Credit & Collections experience.
• Highly proficient in Microsoft Excel and Word.
• Excellent written and verbal communication skills.
• Creative problem solver.
• Strong attention to detail.

Responsibilities

• Perform daily collection activity and prioritize customer contact based on aging portfolio or directives.
• Review daily shipment hold list to decide which orders can ship.
• Follow up with internal personnel and customers to ensure on-time shipping.
• Interpret and enforce credit hold policies when payment terms are not met.
• Communicate levels of credit holds to sales, customer service, and plant personnel.

Skills

Credit & Collections

Excel proficiency

Communication

Detail-oriented

Multitasking

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

Job description

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures.

We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&D centers around the globe. Become a part of the “strength within.” Hexcel is currently seeking a Credit & Collections Representative for our Salt Lake City, UT, USA location.

Note: This is a hybrid position.

Responsibilities

• Perform daily collection activity which includes, but is not limited to, using daily reports to review pending shipments and prioritize customer contact based on aging portfolio or other management directives.
• Review daily shipment hold list to decide which orders can ship.
• Follow up with internal personnel and external customers to ensure that product can ship on time.
• If payment is not made according to terms, the representative must be able to interpret and enforce credit hold policies.
• Communicate effectively to sales and customer service as well as plant personnel and managers in regards to levels of credit holds and escalation.
• Manage the Letter of Credit process for responsible accounts which includes, but is not limited to, review of the draft LC, communication with external customers, customer service and sales regarding any required changes to the draft and coordination of documentation with Freight Forwarders and third party LC presentation company.
• Run Dun & Bradstreet reports and determine if further investigation is required.
• Perform detailed financial and ratio analysis; make trade and bank reference inquiries as needed.
• Analyze the entire package and make recommendation to management on appropriate credit limit and terms.
• Provide trade reference information on customers when requested.
• Process new accounts in a timely manner; set up new customer accounts, payment terms and credit limits in Hexcel’s financial systems.
• Reconcile customer account balances, research deductions and over payments; facilitate credit process as necessary to clear the reconciled receivable items.
• Bi‑monthly responsibility as Warranty Claim system administrator which includes, but is not limited to, setting up new users, assigning new roles, changing the role responsibility and rerouting claims.
• Bi‑monthly responsibility to track and review Government Purchase Orders for compliance with Hexcel’s processes; Responsible to bill online and follow up until payment has been received.
• Provide support to manager, department, as well as various employees at domestic or foreign plant, sales, product marketing, and customer service as needed during negotiation, price changes, contract terminations or special projects.

Qualifications

• Bachelor’s degree preferred.
• 5 years Customer Service or Credit & Collections experience.
• Highly proficient in Microsoft Excel and Word.
• Excellent written and verbal communication skills.
• Creative problem solver.
• Strong attention to detail.
• Courteous and professional demeanor with customers, while remaining assertive and confident.
• Ability to multitask in a highly dynamic environment.
• Flexible & Organized.
• Comfortable working as part of a team as well as independently.

Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.

Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

Hexcel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.