Account Representative

Hexcel; Salt Lake City (UT); Presencial; USD 46.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

Employee Stock Purchase Plan

401(k) with company match

Paid sick time

Paid holidays

Paid vacation

Descripción de la vacante

Hexcel is seeking an Account Representative for our Salt Lake City, UT location. This role provides direct support to customers, processes POs, verifies contracts, and ensures timely communication across teams to fulfill orders.

You will build strong customer relationships, manage quotes and delivery lead times, and support ITC/compliance while upholding Hexcel's commitment to quality and service in the aerospace materials sector.

Formación

• Bachelor’s degree preferred.
• Minimum 1 year related experience or training; or equivalent.
• Proficient in Internet and Microsoft Office Suite.
• ERP systems experience preferred.
• U.S. citizenship/permanent resident status or eligible work authorization.

Responsabilidades

• Provide direct line of support to customer(s) as the key contact for the customer/supplier relationship.
• Enter customer purchase orders (POs) and verify price/lead time and contractual terms in ERP.
• Adhere to ITC/Legal obligations and coordinate with internal teams to fulfill customer needs.
• Communicate clearly in writing and verbally with customers and internal stakeholders.
• Assist with RFQ/RFP processes and monitor order status and credit terms.

Conocimientos

Internet proficiency

MS Office

Customer service

Data entry

Educación

Bachelor's degree

Herramientas

ERP systems

Descripción del empleo

Account Representative – Salt Lake City, UT, USA

With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advanced lightweight composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and engineered core and composite structures. We invite you to join the Hexcel team at various manufacturing sites, sales offices, and R&D centers around the globe. Become a part of the “strength within.” Hexcel is currently seeking an Account Representative for our Salt Lake City, UT, USA location.

Hexcel SLC has a great plant culture valuing diversity, safety, and working together as a team to achieve strong results.

Full time benefits include:

• health benefits
• Employee Stock Purchase Plan
• 401(k) with company match
• paid sick time
• paid holidays
• paid vacation

Responsibilities

• Provide direct line of support to customer(s), as the key point of contact for the customer/supplier relationship.
• Communicate information, both written and verbal, in a clear, concise and professional manner.
• Responsible for entry of customer purchase orders (POs), including flow down notes, into Hexcel’s ERP system, review and flow down of all contractual agreements for the POs, and price and lead time verification.
• Adhere to International Trade Compliance (ITC)/Legal obligations.
• Develop and maintain positive internal relations and coordinate with various functions within the company to ensure Customer Service department needs, including customer requests, are handled appropriately and in a timely manner.
• Request and assemble information provided by various departments to support RFQ/RFPs and entry of POs received from customers, both internal and external.
• Follow-up with customers to quoted materials and forecast requirements, and supply feedback to management in a timely manner.
• Supply new/potential customers with Hexcel required documents and work with Credit Department to establish credit terms.
• Initiate customer claims (material and non-material) in Hexcel claim system and maintain status of claims for customers.
• Collect and analyze data on customer needs, buying habits, and trends to identify potential markets and factors affecting product demand.

Qualifications

• Bachelor’s degree from four-year college or university preferred.
• Minimum 1-year related experience and/or training; or equivalent combination of education and experience preferred.
• Proficient in the use of Internet, Microsoft Office Suite (WORD, Excel, Outlook, PowerPoint).
• Proficiency in use of ERP systems preferred.
• Eligible candidates must be a: U.S. citizen, U.S. national, person lawfully admitted for permanent residence, temporary resident under sections 210(a) or 245(A) of the Immigration and Nationality Act, person admitted in refugee status, or person granted asylum.

Hexcel (NYSE: HXL) is a global leader in advanced composites technology, a leading producer of carbon fiber, and the world leader in honeycomb manufacturing for the commercial aerospace industry.

Hexcel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, status as a protected veteran, or any other protected class.