Credit & Collections Data Analyst — AR & Cash Flow

d'Overbroeck's; Miami (NM); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Nord Anglia Education is seeking a Credit & Collections Analyst to join the AR Shared Services team. This role is analytical and data-driven, tracking receivables performance, building KPI dashboards, and driving proactive collections across our school portfolio.

You will work with Treasury to ensure accurate cash flow reporting and reconcile billing systems for timely parent access to invoices via the Zenda portal.

Qualifications

• Bachelor's degree in Accounting, Finance, Business or related field preferred; equivalent experience considered.
• 2+ years of experience in credit, collections, accounts receivable, or financial analysis, ideally in a shared services or multi-entity environment.
• Strong Excel skills required; experience with Power BI, Power Query, or similar dashboard/BI tools strongly preferred.
• Experience with ERP/billing systems (e.g., Microsoft Dynamics 365 Business Central, Zenda, or similar) a plus.
• Understanding of Expected Credit Loss (ECL) concepts and AR risk analysis preferred.
• Experience coordinating with external collection agencies and/or legal counsel on delinquent account referrals a plus.

Responsibilities

• Track and analyze accounts receivable aging, collections performance, and past-due trends across all assigned schools and entities.
• Build and maintain KPI dashboards to give leadership real-time visibility into collections performance, aging trends, and portfolio risk.
• Identify at-risk accounts and schools proactively, and help plan and prioritize collections strategy and outreach.
• Partner with AR and school teams to develop and track structured collections plans for schools with elevated outstanding balances.
• Work closely with Treasury to ensure collections activity and expected receipts are reflected accurately in cash flow reporting and forecasting.
• Provide regular, reliable updates on expected and actual cash collections to support liquidity planning.
• Serve as a key point of coordination with external collection agencies and legal counsel on accounts requiring escalation beyond standard collections efforts.
• Run and maintain KPI reports identifying accounts at risk of non-collection to flag for referral to legal or collection agency.
• Support the AR team in compiling and sending required documentation for legal and collection agency referrals.
• Track outcomes of legal and collection agency placements, and report accounts ultimately deemed non-collectible into the Expected Credit Loss (ECL) process.
• Partner with the AR team to analyze debtor risk and support the accuracy of Expected Credit Loss calculations.
• Identify trends in aging and payment behavior that inform ECL assumptions and flag deteriorating accounts proactively.
• Reconcile billing systems on a regular cadence to confirm invoices are posted accurately and on time.
• Ensure billing timeliness supports parent access to invoices through the Zenda parent portal, removing friction from the payment process and accelerating cash collection.
• Identify and escalation billing system issues or delays that could impact invoice availability or collections timing.

Skills

Excel skills

Power BI

Power Query

Analytical mindset

Communication skills

Cross-functional collaboration

Strong organizational skills

Education

Bachelor's degree in Accounting, Finance, Business

Tools

Microsoft Dynamics 365 Business Central

Zenda

Job description

Nord Anglia Education is seeking a Credit & Collections Analyst to join the AR Shared Services team. This role is analytical and data-driven, tracking receivables performance, building KPI dashboards, and driving proactive collections across our school portfolio.

You will work with Treasury to ensure accurate cash flow reporting and reconcile billing systems for timely parent access to invoices via the Zenda portal.