Credit & Collections Coordinator

SilkRoad; Willingboro Township (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Discretionary Year-End Bonus Plan

Job summary

Radwell International in Willingboro, NJ is seeking a Credit & Collections Specialist to manage customer receivables and support the order process. This on-site role runs 8am–5pm five days a week and focuses on timely collections and accurate reconciliation.

You will review aged receivables, contact customers, document activity, and collaborate with Sales and Finance to resolve deductions and payment issues. The position rewards detail-oriented problem-solvers with sales-facing interaction.

Qualifications

• 2+ years of commercial credit and collections experience.
• Accounts receivable experience preferred.
• High school diploma or equivalent required.
• Strong computer proficiency with MS Office.

Responsibilities

• Perform accounts receivable collection activities in accordance with established credit procedures.
• Review aged receivables and maintain regular customer contact regarding balances.
• Document collection activity and maintain accurate notes of communications and commitments.
• Research and resolve customer deductions and account discrepancies.
• Send customer statements, collection letters, and other communications as needed.
• Partner with Sales and Finance to resolve credit holds, limits, terms, and order selections.

Skills

Credit & Collections

Accounts Receivable

Microsoft Office

Education

High school diploma

Tools

Excel

Word

Job description

Credit & Collections Specialist

On-Site 5 days per week in Willingboro, NJ - 8am to 5pm

Build relationships. Solve problems. Make an impact.

At Radwell International, our people are at the heart of everything we do. We are looking for a motivated and detail-oriented Credit & Collections Specialist to join our team. In this role, you will play an important part in supporting the financial health of the business by managing customer receivables, resolving account issues, and partnering with customers and internal teams to keep orders and payments moving.

If you enjoy problem-solving, building relationships, working toward measurable goals, and being part of a fast-paced team, this could be a great opportunity to grow your career with Radwell.

Why Work at Radwell?

At Radwell, you will be part of a collaborative environment where your work has a direct impact on our customers and business operations. This position offers the opportunity to:

• Build valuable experience in commercial credit, collections, and accounts receivable
• Work directly with customers to resolve account and payment issues
• Partner with Sales, Finance, and other internal teams
• Develop your problem-solving, negotiation, and relationship-management skills
• Work in a fast-paced, results-oriented environment
• Contribute to process improvements and operational efficiency
• Grow your knowledge and career as part of a global organization

What You’ll Do

As a Credit & Collections Specialist, you will be responsible for the timely collection and reconciliation of customer receivable balances while delivering a positive customer experience.

Your responsibilities will include:

• Perform accounts receivable collection activities in accordance with established credit and collection procedures and performance metrics
• Review aged receivables and maintain regular customer contact regarding outstanding balances
• Document collection activity and maintain accurate notes regarding customer communications and payment commitments
• Research and resolve customer deductions and account discrepancies
• Send customer statements, collection letters, and other communications as needed
• Partner with Sales and other internal teams to resolve issues involving credit holds, credit limits, payment terms, and customer account selections for purchase orders
• Monitor the credit hold portal throughout the day and facilitate the release of eligible customer orders
• Maintain the integrity and accuracy of customer accounts, including Accounts Payable and billing information
• Assist with account reconciliation and other Accounts Receivable activitiesSupport efforts to improve internal controls, financial processes, reporting, and overall operational efficiency
• Perform additional responsibilities as needed to support the department and organization

Responsibilities may be modified from time to time, and additional duties, tasks, or projects may be assigned as business needs evolve.

What We’re Looking For

The successful candidate will be a motivated professional who enjoys working with customers, solving problems, and achieving results.

You should bring:

• 2+ years of commercial credit and collections experience
• Accounts Receivable experience preferred
• High school diploma or equivalent required; additional college or degree study preferred
• Strong computer proficiency
• Working knowledge of Microsoft Office, including Excel and Word
• Excellent telephone, communication, and customer service skills
• Strong attention to detail and organizational skills
• Ability to effectively manage multiple priorities
• Strong problem-solving and persuasion skills
• Ability to work effectively in a fast-paced environment
• A team-oriented and results-driven approach
• A positive, professional, and enthusiastic attitude
• Ability to establish and maintain effective relationships with customers and internal partners
• Motivation to meet and exceed individual and team goals

Supervisory Responsibilities

This position does not have supervisory responsibilities.

Compensation

Annual Base Salary: $50,000 - $59,560

The salary range displayed reflects the targeted base salary for this position. Individual compensation within the range is determined based on factors including work location, job-related skills, experience, and relevant education or training.

This position is also eligible to participate in Radwell's Discretionary Year-End Bonus Plan.

Radwell International is an Equal Opportunity Employer.