Credit Collections Analyst

CED; Pleasant Hill (CA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Job summary

A leading service provider in Pleasant Hill, CA, is seeking a Credit Administrator to assist in managing credit, collections, and customer service functions. The role requires excellent verbal and written communication skills, a high school diploma, and proficiency in Microsoft Office. Responsibilities include establishing customer relationships, managing accounts, and performing credit investigations. The position offers a salary range of $55,000 to $70,000 and a comprehensive benefits package including 401(k) and health insurance.

Qualifications

• Excellent verbal and written communication skills.
• High school diploma or equivalent needed, 4 year degree preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist Division Credit Manager in asset protection.
• Manage credit, collections, accounts receivable, and customer service.
• Establish and maintain relationships with customers.
• Perform credit investigations for accounts.

Skills

Verbal communication

Written communication

Detail oriented

Problem solving

Microsoft Office Suite

Education

High school diploma or equivalent

4-year degree (preferred)

Job description

The employee will assist the Division Credit Manager in the protection of the company’s assets through the administration of the company’s policies and procedures. The employee will be actively engaged in the ongoing management of the credit, collections, accounts receivable, and customer service functions representing the Credit Office in the daily interaction with both internal and external customers.

Primary Essential Job Requirements (at least 50% of the Time)

• Establish and maintain relationships with the Profit Centers and credit account external customers
• Recommend best method of collection on delinquent accounts and initiate processes within the employee’s scope of responsibility
• Escalate collection activities as required by business circumstances
• Support customer adherence to CED’s standard terms and conditions
• Work directly with customers; making payment arrangements and resolving disputes
• Reconcile payment/statement issues with the customer
• Research and report on disputes and payment deductions to ensure efficient and timely resolution
• Thoroughly document all collection and follow up conversations in the RCM system

Secondary Essential Job Requirements

• All duties must be performed in compliance with CED’s Credit Policies and Procedures as documented in the Standard Practice Instruction Manual (SPI)
• Perform credit investigations for new and existing accounts
• Grant credit approval with the credit manager’s consent
• Engage in general office support duties of answering and directing phone calls
• Process job accounts and send preliminary lien notices as required by state statue and as directed by the credit manager
• Account maintenance in RCM to set up new accounts, make changes, update account information, and delete accounts
• Prepare lien releases
• Respond to credit inquiries
• Maintain and report sales problems and claims to the PC Manager and Credit Manager
• Prepare and reconcile monthly sales problem reports

Essential Skills and Abilities

• Excellent verbal and written communication skills
• High School Diploma
• Microsoft Office Suite software
• Detail oriented
• Problem solving

Required Education

• High school diploma or equivalent (4 year degree preferred)

Equal Opportunity Employer

CED is an Equal Opportunity Employer - Disability | Veteran

Job Type: Full-time

Salary: $55,000.00 - $70,000.00 per year

Benefits

• 401(k)
• 401(k) matching
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental Pay Types

• Bonus opportunities

Education

• High school or equivalent (Required)

Ability to Relocate

• Pleasant Hill, CA 94523: Relocate before starting work (Required)