Credit & Collections Administrator

TriMark; Landover (MD); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a Credit & Collections Administrator to join their dynamic team. This role is pivotal in ensuring efficient collections and managing customer accounts, collaborating closely with various departments. The ideal candidate will possess strong communication skills and a keen attention to detail, ensuring customer satisfaction while maintaining accurate records. Join a company that values integrity and excellence, offering a supportive environment for professional growth and development. If you're ready to make a significant impact in the foodservice industry, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Reimbursement

Pet Insurance

Legal Insurance

401k

Community Service Day

Spotlight Awards

CFSP Prep Certification Program

Qualifications

• 1-2 years of relevant experience or training required.
• Familiarity with ERP or CRM systems is beneficial.

Responsibilities

• Manage collections of overdue invoices and reconcile accounts.
• Generate month-end reports and handle customer inquiries.

Skills

Attention to detail

Problem-solving

Communication skills

Customer service

Basic business math

Education

Relevant experience or training

Equivalent Military or practical experience

Tools

AS400

GlobalEdge

Navision

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM systems

Job description

TriMark Adams-Burch, 1901 Stanford Ct, Landover, Maryland, United States of America Req #2719

Tuesday, March 18, 2025

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!

• Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
• 401k
• Community Service Day
• Spotlight Awards
• National Sales Excellence Awards
• CFSP Prep Certification Program

POSITION SUMMARY:

• The Credit & Collections Administrator reports to the Credit Manager
• Located in Landover, MD
• Full-Time
• Hybrid

The Credit & Collections Administrator plays a crucial role within our Credit team, focusing on the efficient collections of past-due receivables and general administration of customer accounts. This position involves collaboration with the National Accounts and Chains departments, as well as support for outside territory sales.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES:

Collections Management:

• Contact customers regarding overdue invoices and reconcile customer accounts as needed.
• Process Sales Information Sheets (SIF’s), credit applications, and credit reference checks for management approval.
• Review credit holds and approve shipments of orders.

Administrative Duties:

• Answer incoming calls and set up/maintain department and customer files.
• Generate various month-end reports.
• Process general ledger adjustments.
• Identify and handle prepaid order conversions as needed.
• Process customer refund checks.
• Generate manual invoices/proformas as requested.

Support and Backup:

• Backup responsibility to the Credit Support Clerk position.
• Research and resolve customer disputes.

Credit Information Handling:

• Provide customer credit information or rating on request to other trade companies.
• Keep accurate notes within Customer Relationship Management (CRM) system to document all credit collection activity on accounts.

COMPETENCIES:

• Attention to detail; gathers/analyzes information; and identifies and resolves problems in a timely manner.
• Works well in group problem-solving situations.
• Actively seeks continuous knowledge and skill development.
• Manages difficult or emotional customer situations.
• Responds promptly to customer needs and requests for assistance.
• Excellent written and verbal communication skills.
• Strong conversational phone skills and experience dealing with customers.
• Contributes to building a positive team spirit.
• Exhibits objectivity and openness to others’ views.
• Basic business math skills.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to deal with problems involving several concrete variables in standardized situations.

QUALIFICATIONS & EXPERIENCE:

• 1 – 2 years of relevant experience and/or training, or equivalent Military or practical experience.
• Previous experience with AS400 or a similar DOS-based computer operating system, GlobalEdge, and Navision is a plus.
• Working knowledge and experience with Microsoft Outlook, Word, and Excel.
• Basic PC proficiency utilizing Microsoft Windows XP, Vista, or Windows 7 operating system(s).
• Hands-on knowledge of ERP or CRM systems.
• Ability to successfully pass a background check post offer acceptance.