Credit Bureau Reporting Leader & Compliance Insights

Citizens; Johnston (RI); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental & vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens is seeking a Senior Credit Bureau Reporting Manager in Johnston, RI to lead a team of five Compliance Officers. You will oversee tradeline testing, critical reject monitoring, and governance reporting across multiple systems of record.

The ideal candidate has 5-7+ years in credit bureau reporting, strong FCRA/Metro 2 knowledge, and proven leadership. Remote work may be considered for highly qualified candidates, with on-site requirements in Johnston, RI.

Qualifications

• 5-7+ years in Credit Bureau Reporting, FCRA Compliance, Risk Management, QA, Testing.
• 3+ years of leadership experience managing teams.
• Strong knowledge of FCRA and Metro 2 reporting standards.
• Experience performing testing, monitoring, QA, or oversight activities.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written, verbal, and executive communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PDFs).

Responsibilities

• Lead tradeline testing across multiple systems of record.
• Ensure testing follows procedures and governance.
• Review test results for completeness, accuracy, and quality.
• Monitor testing outcomes, identify trends and concerns.
• Provide reporting and insights to Compliance Managers and leadership.
• Oversee critical reject monitoring and reporting processes.
• Support governance, issue management, and oversight activities.
• Lead, coach, and develop a team of Compliance Officers.
• Foster accountability and continuous improvement.

Skills

Credit Bureau Reporting

Leadership

FCRA Compliance

Metro 2

Testing & QA

Data Analysis

Executive Communication

MS Office

Education

Bachelor's Degree

Tools

Fiserv

ALS

TSYS

MSP

Debt Manager

Chex System

EWS

Job description

Citizens is seeking a Senior Credit Bureau Reporting Manager in Johnston, RI to lead a team of five Compliance Officers. You will oversee tradeline testing, critical reject monitoring, and governance reporting across multiple systems of record.

The ideal candidate has 5-7+ years in credit bureau reporting, strong FCRA/Metro 2 knowledge, and proven leadership. Remote work may be considered for highly qualified candidates, with on-site requirements in Johnston, RI.