Credit Audit Specialist

Glidewell Dental; Irvine (CA); On-site; USD 28,929 - 33,062; Full time

Job summary

A dental solutions company in Irvine, California is seeking a customer service specialist to manage credits and customer inquiries. This role requires a high school diploma and a minimum of two years of experience in customer service or logistics. The successful candidate will resolve customer issues, maintain accurate records, and manage work queues. Pay ranges from $21.00 to $24.00 per hour based on experience.

Qualifications

• Minimum of two (2) years of customer service and/or logistics experience.
• Must pass 10-key test.

Responsibilities

• Download, print and distribute daily and/or weekly tasks.
• Handle and resolve customer inquiries regarding returns and credits.
• Manage work queues to maintain a 3-5 day processing period.
• Keep accurate records of returned precious alloys.
• Generate weekly credit reports for logistics departments.

Skills

Customer service

Logistics

10-key proficiency

Education

High School diploma or equivalent

Job description

Essential Functions

• Downloads, prints and distributes daily and/or weekly tasks, ensuring work is distributed evenly.
• Handles and resolves customer inquiries regarding returns and credits for purchased products.
• Manages work queues in order to maintain a 3-5 day processing period.
• Keeps accurate record of returned precious alloys and complies with company’s Standard Operating Procedures (SOP) for recycling.
• Performs credit analysis and audits to ensure credit is under warranty.
• Communicates with customers regularly for credit verifications.
• Generates weekly credit reports for all logistics departments across enterprise.
• Utilizes multiple systems to track and record daily credits requests.
• Communicates and coordinates with internal departments regarding discrepancies and unresolved issues.
• Thoroughly and accurately, documents credit information in recordkeeping to provide real time updates for customer service.
• Uses multiple software systems to view RX’s, call notes and prior invoices to verify credit legitimacy.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience

• High School diploma or equivalent.
• Minimum of two (2) years of customer service and/or logistics experience.

Special Requirements/Certification

• Must pass 10-key test.

Pay Range: $21.00-$24.00/hr