Credit Assistant: Loan Intake & Customer Support

Clayton Homes (New); Knoxville (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

21st Mortgage in Knoxville, TN seeks a Direct Credit Assistant to handle incoming calls for the Direct Lending Department and support the loan application process. The role requires meticulous data entry, accuracy verification, and professional customer service.

Knowledge of TITAN is a plus. Responsibilities include entering new loan applications, calculating loan estimate fees for land-home deals, pulling NADA valuations, and ordering appraisals when needed, ensuring data integrity and timely

Responsibilities

• Answer inbound calls for the Direct Lending Department and assist callers with questions about the application process.
• Enter new loan applications into TITAN and verify applications for accuracy.
• Calculate Loan Estimate Fees for Land Home deals, pull NADA valuations and order appraisals when necessary.

Job description

21st Mortgage in Knoxville, TN seeks a Direct Credit Assistant to handle incoming calls for the Direct Lending Department and support the loan application process. The role requires meticulous data entry, accuracy verification, and professional customer service.

Knowledge of TITAN is a plus. Responsibilities include entering new loan applications, calculating loan estimate fees for land-home deals, pulling NADA valuations, and ordering appraisals when needed, ensuring data integrity and timely