Credit assistant

Orgill, Inc.; Collierville (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Orgill, Inc. in Collierville, Tennessee is seeking a Credit Assistant to support the Credit Department in managing customer accounts and processing credit applications. This role involves assisting customers with inquiries, processing credit applications, and maintaining accurate account records.

The ideal candidate will have strong organizational and communication skills, a high school diploma, and ideally prior experience in accounts receivable. This position requires attention to detail and the ability to work independently within a team.

Qualifications

• High school diploma or equivalent required.
• Prior experience in accounts receivable or collections is a plus.
• Strong communication skills with a customer-focused approach.

Responsibilities

• Assist customers with account inquiries and payment questions.
• Process new customer credit applications.
• Support the collections process for past due accounts.
• Maintain accurate and up-to-date customer records.
• Communicate with sales staff on account status.
• Prepare and distribute reports on account balances.

Skills

Customer service skills

Organizational skills

Attention to detail

Communication skills

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Some college or coursework in accounting, finance, or business

Job description

The Credit Assistant will support the Credit Department in managing customer accounts, assisting with credit applications, collections, and maintaining accurate account records. This role requires strong organizational skills, attention to detail, and the ability to provide excellent customer service while protecting company assets and ensuring timely payment of receivables.

Key Responsibilities:

• Assist customers with account inquiries, payment questions, and credit-related concerns in a professional and timely manner.
• Process new customer credit applications, including gathering required documentation, verifying information, and setting up accounts in the system once approved by the credit manager.
• Support the collections process by contacting customers regarding past due accounts, sending statements, and documenting all collection efforts.
• Maintain accurate and up-to-date customer records, including account notes, payment history, and correspondence.
• Communicate with sales staff regarding account status, credit limits, and customer payment issues.
• Monitor customer accounts to ensure compliance with credit policies and escalates issues as needed.
• Prepare and distribute reports related to account balances, aging, and collections activity.
• Assist with cash application, posting customer payments, and reconciling accounts as required.
• Provide administrative support to the Credit Department, including filing, data entry, and responding to internal and external requests.
• Participate in continuous improvement efforts to enhance credit and collections processes.

Qualifications:

• High school diploma or equivalent required; some college or coursework in accounting, finance, or business preferred.
• Prior experience in accounts receivable, collections, or customer service is a plus.
• Strong communication skills (written and verbal) with a professional, customer-focused approach.
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong attention to detail, organizational skills, and ability to manage multiple priorities.
• Ability to work independently as well as part of a team.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.