Credit and Support Analyst

Norland Group; San Jose (CA); On-site; USD 39,000 - 43,000; Full time

Job summary

Norland Group in San Jose, CA is seeking a Credit and Support Analyst to manage the full credit-to-cash cycle and support AR, collections, and order/shipment activities.

The role requires hands-on experience with Accounts Receivable and credit risk, ERP systems (SAP preferred), strong communication, and the ability to collaborate with sales, logistics, and operations. This is a 6-month, on-site contract at the SJ HQ.

Qualifications

• Bachelor's degree in Accounting or related field.
• 3+ years in Accounting in a large public company desirable.

Responsibilities

• Credit & Accounts Receivable: reconcile, research, and resolve discrepancies; post payments; review aging; follow up on past-due invoices.
• Logistics Support: monitor shipments and resolve customs clearance issues.
• Operations Collaboration: work with sales, logistics, and operations on order-to-cash issues.
• Other: perform ad hoc projects as assigned.

Skills

Accounts Receivable

ERP experience

SAP

Communication skills

Education

Bachelor's degree

Tools

SAP

Job description

Position Title: Credit and Support Analyst

Location: San Jose, CA

Pay Rate: $28-$31

Contract Duration: 6 months contract

On-site 5x per week in SJ HQ

Description

The Credit and Support Analyst supports the full credit-to-cash cycle - credit risk evaluation, accounts receivable, collections, and order/shipment support. The ideal candidate has hands-on experience with Accounts Receivable, credit risk management, and AR aging review, and is comfortable following up on past-due invoices. Beyond credit, this role supports operational activities including shipment monitoring, customs clearance resolution, and cross-functional order management. The Credit and Support Analyst must be tech- and systems-savvy (ERP experience preferred, e.g., SAP) with excellent communication skills and a willingness to learn and grow in the role. This position reports to the Credit / AR Manager and works closely with company's sales, logistics, and operations teams.

Responsibilities

• Credit & Accounts Receivable:
  • Reconcile, research, and resolve credit/billing discrepancies on customer A/R accounts
  • Post wire payments, perform adjustments, and process credit refunds for assigned accounts
  • Perform account reconciliations
  • Investigate and resolve account irregularities and customer inquiries
  • Request and review sales forecasts and payment history to simulate the credit limit required to support sales
  • Review and approve credit memos and RMA requests
  • Follow up on past-due invoices and support collection efforts
  • Produce weekly, monthly, and quarterly reports (cash forecast, AR aging, etc.) for management
• Logistics Support:
  • Monitor shipments and resolve customs clearance issues with customs brokers and consignees
  • Monitor incident reports for shipment exceptions and take corrective actions
• Operations Collaboration:
  • Partner with operations teams on order entry/management, inventory management, purchasing, shipping, and RMA management activities
  • Work cross-departmentally with sales, logistics, and operations to resolve order-to-cash issues
• Other:
  • Perform other duties and ad hoc projects as assigned

Requirements

• Bachelor's degree with 3+ years of experience in Accounting (large public company experiences desirable)

We encourage Minorities, Women, Protected Veterans and Disabled individuals to apply for all positions that they may be qualified for.

We maintain a drug-free workplace and perform pre-employment substance abuse testing and background checks.

Clear Background, Drug Test, and Education Check.

Must be authorized to work in the US for any employer without Sponsorship.

(Principal Only! No Corp to Corp)