Credit Analyst

The Kendall Group; Knoxville (TN); On-site; USD 40,000 - 70,000; Full time

Job summary

The Kendall Group in Knoxville, TN is seeking a Credit Analyst to join the Finance Team. You will manage open customer accounts, contact customers to resolve delinquent issues, and collaborate with sales to resolve payment problems.

Ideal candidates are detail-oriented problem-solvers with strong MS Office and Excel skills, able to multi-task in a fast-paced environment, and ready to learn and grow within our employee-owned company.

Qualifications

• Prior credit analysis experience is desired but we will train for the right candidate.
• High School Diploma or GED required.
• Analytical thinking and attention to detail; proficient with MS Office and Excel.
• Highly organized and able to multi-task in a fast-paced and evolving environment.
• Strong relationship-building, negotiation, problem-solving and follow-through with internal and external partners.
• Excellent communication skills across all levels; discretion with confidential information.

Responsibilities

• Manage open customer accounts.
• Contact customers to resolve delinquent payment issues.
• Collaborate with internal partners to identify root causes for non-payment and achieve resolution.
• Reconcile customer payment concerns.
• Perform other duties and projects as assigned.

Skills

Customer Focus

Results, Action Oriented

Accountability and Responsibility

Teamwork and collaboration

Problem Solving

Negotiation skills

Detail oriented

Self-starter, self-motivation

Education

High School Diploma or GED

Tools

MS Office

Excel

ERP system

Job description

About The Kendall Group

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career.

Why The Kendall Group?

Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

Role Summary: Reporting to the Credit Manager, the Credit Analyst is a key member of the Finance Team. As part of our team, you will manage customer accounts, contact customers to resolve payment issues, and assist in providing solutions to customers and Sales on open balances. Our ideal candidate is a motivated problem-solver who can collaborate effectively with a diverse array of teams, multi-task in a fast-paced environment, and has an eye for detail.

Exciting work you will do:

The essential duties and responsibilities of the Credit Analyst position will consist of, but are not limited to, the following:

• Manage open customer accounts
• Contact customers to resolve delinquent payment issues
• Collaborate with internal partners to identify root causes for non-payment and achieve resolution
• Reconcile customer payment concerns
• Perform other duties and projects as assigned

Competencies you possess:

• Customer Focus
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and collaboration
• Problem Solving
• Negotiation skills
• Detail oriented
• Self-starter, self-motivation

What you'll need:

• Work Experience: Prior credit analysis experience is desired but we will train for the right candidate
• Education: High School Diploma or GED
• Analytics/Computer Skills: Critical thinking and an eye for detail; Competent with MS Office and Excel
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
• Cross-functional skills: Capable of relationship-building, negotiation, problem-solving and follow through with internal and external partners
• Communication Skills: Ability to communicate well with all levels of the organization; high degree of discretion when dealing with sensitive and confidential information
• Physical, Mental and Visual Skills: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
  • Ability to see, talk and hear
  • Ability to sit for 8 hours a day

• Physical Environment: Normal office environment
• Travel: Rare but occasional travel if required (less than 5%)

Qualifications we prefer but don't require:

• Work Experience: 2 years' experience in B2B credit and collections
• Analytics/Computer Skills: Experience using an ERP system
• Other: General knowledge of lien laws and related procedures

The Kendall Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, physical or mental disability, citizenship, military status, protected veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.