Credible Messenger: Credible Messenger Program- 7183

Community Health Resources; Hartford (CT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Top Workplace

Generous PTO

403b Retirement Plan

Tuition Reimbursement

Wellness stipend

EAP counseling

Job summary

Community Health Resources is seeking a Credible Messenger to support high‑risk justice‑involved youth in Hartford, CT. This full‑time role involves field work, coordinating intake and services, and working evenings as needed to meet clients where they are.

You will liaise with CSSD/JBCSSD, connect families to behavioral health, housing, education, employment services, and maintain accurate documentation per contract standards.

Qualifications

• High school diploma or GED required.
• Must have lived experience in Hartford or with justice‑involved youth.
• Valid driver’s license required.
• Willingness to complete CHR/CSSD trainings.

Responsibilities

• Coordinate intake, engagement, and ongoing services for youth referred by CSSD/JBCSSD in accordance with program contract requirements and the Individual Service Plan.
• Serve as a liaison between CHR, CSSD/JBCSSD, clients, families, natural supports, and community providers to support communication, service access, treatment planning, and discharge planning.
• Link clients and families to community supports and resources, including behavioral health, substance use, medical care, housing, benefits, legal services, education, employment, and other identified needs.
• Assist clients with appointment scheduling, transportation coordination, and other practical supports that promote engagement and reduce barriers to care.
• Maintain accurate, timely documentation of services, contacts, referrals, and communications in compliance with agency, program, and contract standards.
• Participate in supervision, team meetings, trainings, and other meetings as assigned.

Education

High School Diploma or GED

Job description

Credible Messenger

Employment Type: Full‑time, 40 hours per week

Scheduled Hours: Monday‑Friday 8:00AM‑8:00PM availability, hours flexible, some evenings required

Program/Location: Credible Messenger, Hartford, CT

PC#: 3162

About the Program

The Credible Messenger program is a non‑clinical care support and case management program that aims to assist high‑risk justice‑involved youth and their families living in Hartford with their identified needs related to behavioral health, substance use, medical care, housing, education, employment, legal matters, transportation, benefits, family support, and other activities of daily living. The goal of the program is to reduce re‑arrests for the youth while connecting them to prosocial supports and education within their community. The Credible Messenger position works directly with the youth on their goals as well as while completing administrative, programmatic, triage, and documentation responsibilities in accordance with program and contract expectations.

Ideal Candidate

• Have lived experience with the justice system and/or who have personal roots within the city of Hartford CT. Knowledge and familiarity with the neighborhoods of Hartford and the challenges and needs of youth living in this area is preferred.
• Have experience with and enjoy building trust and rapport with high‑risk justice‑involved inner‑city youth and their families.
• Have knowledge of local resources available to youth in the city of Hartford.
• Have experience with collaborating with Juvenile Probation Officers or the court system.
• Enjoy working in the community and in clients’ homes, as opposed to an office‑based position.
• Prefer a flexible work schedule with non‑traditional hours, including some evenings, and being available to youth and their families outside of traditional hours.
• Are motivated and take initiative to support and advocate for disadvantaged youth.
• Are creative and persistent in their strategies to engage reluctant youth in the program.

Duties & Responsibilities

• Coordinate intake, engagement, and ongoing services for youth referred by CSSD/JBCSSD in accordance with program contract requirements and the Individual Service Plan.
• Serve as a liaison between CHR, CSSD/JBCSSD, clients, families, natural supports, and community providers to support communication, service access, treatment planning, and discharge planning.
• Link clients and families to community supports and resources, including behavioral health, substance use, medical care, housing, benefits, legal services, education, employment, and other identified needs.
• Assist clients with appointment scheduling, transportation coordination, and other practical supports that promote engagement and reduce barriers to care.
• Maintain accurate, timely documentation of services, contacts, referrals, and communications in compliance with agency, program, and contract standards.
• Participate in supervision, team meetings, trainings, and other meetings as assigned.
• Perform other duties as required.

Qualifications

Education: High School Diploma or equivalency program (GED)

Experience: Credible Messengers will come from and live in the communities of the youth to be served, shall have lived similar, relevant experiences of the youth, and have transformed their own lives.

Licensure/Certification/Registration: Valid driver’s license required.

Training: Will attend all required program trainings for CHR and CSSD.

Why Join CHR?

Award‑Winning Workplace

• Proudly recognized as a Top Workplace for 12 consecutive years.

Generous Time Off

• Enjoy ample paid time off, including a special day off for your birthday.

Retirement Savings

• Benefit from contributions to your 403b Retirement Plan.

Comprehensive Insurance

• Competitive premiums with added discounts on pet, auto, and home insurance.

Education & Tuition Support

• Tuition reimbursement and professional development programs.
• Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
• Exclusive tuition discounts for CHR employees at several local colleges/universities.

Career Development

• FREE robust training curriculum, featuring our brand‑new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth.
• Clinical supervision and/or mentoring available at many programs.
• Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide.

Wellness Program

• Annual wellness stipend.
• FREE premium subscription to the Calm app, for employees and their families.
• Fun activities like coloring contests, lunch & learns, office seasonal decorating contests, employee appreciation events, and more.
• Up to 6 FREE confidential counseling sessions per issue, per year, for individuals, couples, & families through our EAP program.

Employee Involvement

• Participate in leadership luncheons with our CEO and various agency committees.

Stay Informed

• Weekly video updates from our CEO and monthly newsletters to keep you in the loop.

And So Much More

• Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility.

Compensation

Starting at $19.2850 min., and up commensurate upon experience.

Actual rates are determined at the time of offer and are based off of relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign‑on incentives. (Please note, for part‑time positions this range would be pro‑rated based on hours worked)

CHR is an equal opportunity employer, and we encourage all to apply.