Program Director: Credible Messenger- 7166

Community Health Resources; Hartford (CT); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Top Workplace recognition

Paid time off

403b retirement plan

Health insurance

Tuition reimbursement

Professional development

Job summary

Community Health Resources in Hartford, CT seeks a Program Director for the Credible Messenger program. This Full-Time role leads a multidisciplinary team, oversees service delivery, and ensures compliance with funders and licensing standards.

You will manage staff, budgets, and quality-improvement initiatives, collaborating with partners to promote engagement and timely access to services for youth and families.

Qualifications

• Bachelor’s degree preferred in a related field or equivalent experience.
• Minimum 3 years of relevant work experience; 2 years supervisory experience in behavioral health preferred.

Responsibilities

• Provides direction and leadership within the Team.
• Ensures clients receive services aligned with treatment needs.
• Directs crisis intervention when required.
• Monitors meetings, admission, discharge criteria.
• Reviews caseloads for appropriate service utilization.
• Oversees hiring, training, and performance management.
• Facilitates team meetings and internal/external meetings.
• Ensures timely documentation per standards.
• Acts as primary point person and provides back-up coverage.
• Maintains program vehicles and equipment as applicable.
• Collaborates across teams to improve quality and efficiency.
• Ensures timely completion of reports and audits.
• Oversees insurance authorizations for services.

Skills

Leadership

Staff management

Program coordination

Education

Bachelor’s degree preferred

Job description

JOB TITLE: Program Director

EMPLOYMENT TYPE: Full-Time, 40 hours/week

SCHEDULED HOURS: Monday-Friday 9:00AM-5:00PM

PROGRAM/LOCATION: Credible Messenger, Hartford, CT

ABOUT THE PROGRAM: Credible Messenger Program

The Credible Messenger program provides community-based care coordination, engagement, and support to youth referred by the Court Support Services Division/Juvenile Court Support Services Division (CSSD/JBCSSD). The program acts as a liaison between CHR, CSSD/JBCSSD, clients, families, and community partners to support timely access to services, reduce barriers to treatment, and promote successful engagement in care. The program aims to assists youth and families with identified needs related to behavioral health, substance use, medical care, housing, education, employment, legal matters, transportation, benefits, family support, and other activities of daily living, while completing administrative, programmatic, triage, and documentation responsibilities in accordance with program and contract expectations.

Join a collaborative team where every day is an opportunity to learn, grow, and change lives!

Duties & Responsibilities

• Provides direction and leadership within the Team.
• Ensures clients receive services that are focused on presenting problems and clients’ request for treatment.
• Directs crisis intervention efforts and intervenes as required.
• Monitors client meetings, admission, continued stay and discharge criteria.
• Reviews caseloads regularly to ensure appropriate utilization of services.
• Oversees hiring, training, and performance management of staff within the program.
• Facilitates team meetings.
• Participates in internal and external meetings as needed by program and agency.
• Ensures client, program and agency documentation is completed in a timely manner and according to program, agency, funder and accreditation/licensing standards.
• Acts as primary point person for program and provides back up coverage as needed by program and agency.
• Ensures proper maintenance of vehicles/if applicable.
• Will collaborate across teams and divisions to improve quality, workflow, and communication to improve efficiency and general outcomes
• Ensures timely completion of reports.
• Oversees completion of chart audits.
• Ensures completion of insurance authorization for services rendered as necessary.
• Develop and executes marketing plan for program as needed
• On call coverage during and after program hours as assigned.
• Ensures proper maintenance of vehicles/if applicable.
• Participates in committees to improve agency service delivery and quality improvement.
• Responsible for program budgets and productivity expectations
• Ensures compliance with regulating bodies.
• Additional duties as required.

QUALIFICATIONS

Education: Bachelor’s degree preferred but relevant life experience can count with the possibility of a CSSD waiver.

Experience: A minimum of 3 years’ experience working with identified population. Two years of supervisory experience in a behavioral health setting preferred.

Why Join CHR?

Award-Winning Workplace:

• Proudly recognized as a Top Workplace for 12 consecutive years!

Generous Time Off:

• Enjoy ample paid time off, including a special day off for your birthday!

Retirement Savings:

• Benefit from contributions to your 403b Retirement Plan.

Comprehensive Insurance:

• Competitive premiums with added discounts on pet, auto, and home insurance!

Education & Tuition Support:

• Tuition reimbursement and professional development programs.
• Student loan repayment assistance (Public Service Loan Forgiveness, Nurse Corps, NHSC/HRSA at select sites).
• Exclusive tuition discounts for CHR employees at several local colleges/universities.

Career Development:

• FREE robust training curriculum, featuring our brand-new Clinical Training Series for interactive learning, practical skill enhancement, and professional growth!
• Clinical supervision and/or mentoring available at many programs.
• Internal career fairs: connect with recruiters to discuss your career aspirations and the various opportunities available within our over 80 programs statewide.

Wellness Program:

• Annual wellness stipend.
• FREE premium subscription to the Calm app, for employees and their families.
• Fun activities like coloring contests, lunch & learns, office seasonal decorating contests, employee appreciation events, and more!
• Up to 6 FREE confidential counseling sessions per issue, per year, for individuals, couples, & families through our EAP program.

Employee Involvement:

• Participate in leadership luncheons with our CEO and various agency committees!

Stay Informed:

• Weekly video updates from our CEO and monthly newsletters to keep you in the loop.

And So Much More:

• Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility.

Join us at CHR and be part of an exciting, supportive, and dynamic workplace where your growth and well-being are our top priorities!

COMPENSATION*

Starting at $65,875/yr min., and up commensurate upon experience.

• Actual rates are determined at the time of offer and are based off of relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is an equal opportunity employer, and we encourage all to apply.