Credentialing Specialist

children and families. If you’re ready for a; Spring (TX); Hybrid; USD 42,000 - 46,000; Full time

Job summary

Cole Health in Spring, TX is seeking a Credentialing Specialist to manage credentialing and re-credentialing for licensed therapists (SLP, OT, PT), ensuring compliance with regulatory standards and payer enrollment. You will verify licenses, certifications, and work history, maintain files in CAQH/Symplr/MD-Staff, and coordinate with operations and payers to support audits and timely credentialing.

Office-based, hybrid, or remote work arrangements may apply, with strong emphasis on

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years in credentialing, healthcare admin, or therapy/rehab setting.
• Familiarity with credentialing software and databases.
• Strong knowledge of NCQA, URAC, Joint Commission and therapy licensure/certification bodies.
• Excellent organizational skills and high attention to detail.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Process initial credentialing and re-credentialing applications for therapists.
• Perform primary source verification of state licenses, national certifications (e.g., ASHA CCC-SLP, NBCOT, NPTE), education, clinical training, malpractice history, and work references.
• Maintain accurate and up-to-date provider files in credentialing software/databases (e.g., CAQH, Symplr, MD-Staff).
• Track and manage expiration dates for licenses, certifications, CEUs, and liability insurance coverage; proactively initiate renewal processes.
• Coordinate with clinical operations, insurance payers, and facility/agency partners to complete enrollment and privileging.
• Ensure compliance with NCQA, URAC, Joint Commission, CMS, state licensing boards, and payer-specific requirements.
• Prepare credentialing files and reports for internal review and audits.
• Communicate with therapists to obtain missing documentation or clarify discrepancies.
• Respond to inquiries from internal departments, payers, and external agencies regarding credentialing status.
• Maintain confidentiality of sensitive provider information in accordance with HIPAA.
• Assist with internal and external audits related to credentialing compliance.
• Monitor state-specific licensure requirements across multiple jurisdictions if supporting multi-state practice or telehealth therapy services.

Skills

Bilingual communication

Organization

Attention to detail

Verbal communication

Education

HS diploma or equivalent

Associate or Bachelor's degree preferred

Tools

CAQH

Symplr

MD-Staff

Job description

Schedule: Monday through Friday either 8am-5pm or 9am-6pm

Pay Rate:$20-$22/hr (depending on experience)

REQUIREMENT: Bilingual English/Spanish preferred

Location: Hybrid Remote/In-Clinic or Fully Remote

Clinic Location: 16835 Deer Creek Drive, Spring, TX 77379

Company Website: www.colehealth.com

Job Description: Clinical Specialist

The Credentialing Specialist is responsible for managing the credentialing and re-credentialing process for licensed therapists — including Speech-Language Pathologists (SLPs), Occupational Therapists (OTs), and Physical Therapists (PTs) — ensuring compliance with regulatory, accreditation, and organizational standards. This role verifies provider qualifications, licenses, certifications, and work history to support patient safety, risk management, and payer enrollment requirements.

Key Responsibilities

• Process initial credentialing and re-credentialing applications for speech, occupational, and physical therapists
• Perform primary source verification of state licenses, national certifications (e.g., ASHA CCC-SLP, NBCOT, NPTE), education, clinical training, malpractice history, and work references
• Maintain accurate and up-to-date provider files in credentialing software/databases (e.g., CAQH, Symplr, MD-Staff)
• Track and manage expiration dates for licenses, certifications, CEUs, and liability insurance coverage; proactively initiate renewal processes
• Coordinate with clinical operations, insurance payers, and facility/agency partners to complete enrollment and privileging
• Ensure compliance with NCQA, URAC, Joint Commission, CMS, state licensing boards, and payer-specific requirements
• Prepare credentialing files and reports for internal review and audits
• Communicate with therapists to obtain missing documentation or clarify discrepancies
• Respond to inquiries from internal departments, payers, and external agencies regarding credentialing status
• Maintain confidentiality of sensitive provider information in accordance with HIPAA
• Assist with internal and external audits related to credentialing compliance
• Monitor state-specific licensure requirements across multiple jurisdictions if supporting multi-state practice or telehealth therapy services

Required Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of experience in credentialing, healthcare administration, or a therapy/rehab services setting
• Familiarity with credentialing software and databases
• Strong understanding of credentialing standards (NCQA, URAC, Joint Commission) and therapy-specific licensure/certification bodies (state PT/OT/SLP boards, ASHA, NBCOT, FSBPT)
• Excellent organizational skills and high attention to detail
• Strong written and verbal communication skills
• Ability to manage multiple priorities and meet deadlines
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Preferred Qualifications

• Certified Provider Credentialing Specialist (CPCS) certification
• Experience with payer enrollment processes for rehab/therapy services
• Experience credentialing across multiple states (for multi-state or telehealth practices)
• Knowledge of HIPAA and healthcare compliance regulations

Work Environment

• Office-based, hybrid, or fully remote depending on organization
• May require occasional overtime during audit periods or high-volume credentialing cycles