Credentialing Coordinator, Remote

Trinity Health; Livonia (MI); On-site; USD 62,896,000 - 94,330,000; Full time

Job summary

Trinity Health is seeking a Credentialing Specialist in Livonia, MI to support the credentialing team. You will assist with initial and recredentialing applications, ensure timely submission of documents, and maintain the physician database.

The role emphasizes accuracy, confidentiality, and adherence to NCQA/JC standards while coordinating verifications, scheduling, data entry, and preparation of reports. The position requires strong communication, organizational skills, and the ability to work

Qualifications

• Two years of post-high school education or experience; associates preferred.
• One year of work experience in health care.
• Knowledge of NCQA/JC standards and NPDB guidelines.
• Knowledge and experience with database organization and report generation.
• Strong communication skills and ability to convey information clearly.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist Manager in scheduling of reappointment candidates.
• Perform file audits and provide feedback on credentialing files.
• Assist in training and orientation of new team members.
• Daily data entry to maintain physician database accuracy.
• Facilitate integration of new RHMs into the credentialing database.
• Communicate with applicants and RHMs to complete credentialing requirements on time.
• Assist with initial drafting of RHM privilege forms in PCCB module.

Skills

Communication

Analytical

Organizational

Teamwork

Autonomy

Education

Associates degree in health administration or related field

Two years post-high school education/experience

Tools

Windows-based software

Job description

Employment Type: Full time
Shift: Day Shift

Ensures the timely completion of an application for initial and/or recredentialing by assisting the applicant in submitting all documentation necessary to process the application. Performs a variety of credentiali ng tasks at the direction of C VO management to complete the credentialing proce ss for Trinity Health RHMs .

This position is an integral part of the credentialing team and is responsible for following credentialing policies and procedures; maintaining an accurate physician data base; collecting data; and participating in development and implementation of changes to the credentialing processes.

ESSENTIAL FUNCTIONS

Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.

Assists the Manager in the identification and scheduling of reappointment candidates.

Performs file audits and provides feedback on completed initial and reappointment credentialing files .

Assists in the training and orientation of new team members.

Assists in daily data entry to ensure an accurate physician data base.

Facilitates the integration of new RHMs into the CVO by assisting with data entry and/or data conversion into the physician data base.

Communicates regularly with applicants and the RHMs to complete all requirements of the credentialing criteria within specified timeframes .

Contacts various primary sources to gather the required verifications to complete the background investigation via telephone, fax transmissions, mailings and Internet to ensure rapid completion of the application.

Prepares documentation of all verifications including a summary of all verified references for eac h completed credentials file.

Assists in the reappointment process; collecting required information, verifying information, and completing appropriate follow-up to complete the reappointme nt application.

Meets processing time thresholds consistently and with minimal error .

Assists with the initial drafting of RHM privilege forms in the PCCB module of the credentialing data base.

Maintains the confidentiality of information acquired pertaining to patient , physicians, employe es, and external entities.

Maintains a customer- focus attitude, good rapport, and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participate in their resoluti on . Tracks errors and complaints to assist with process improvement activities.

Participates in professional development programs and professional organizations to grow in understanding of the various regulations and legislation of the health ca re industry as appropriate.

Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and parti cipate in their resolution .

Maintains the confidentiality of information acquired pertaining to patient , physicians, employees, and visitors to Trinity Health . Discusses patient and hospital information only among appropriate personnel in ap propriately private places.

Assumes responsibility for performance of job duties in the safest possible manner, to ensure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Performs o ther duties as needed and assigned by the D irector.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.

MINIMUM QUALIFICATIONS

Must possess two years of post-high school education, training, or experience . Associates degree in health administration or a related field preferred.

One year of work experience in the health care environment and general knowledge of the health care industry including hospital settings, physician practices, and managed care organizations.

Knowledge and understanding of NCQA and T JC standards, NPDB guidelines, hospital policies and procedures, and general licensing regulations.

Knowledge and experience with database organization and management, report generating languages, PC's and proficiency in Windows-based word processing software.

Current CPCS and/or CPMSM eligibility by the National Association Medical Staff Service s preferred but not required .

Strong communication skills including the ability to correspond effectively, as well as verbally convey information clearly, listen actively, and consider varying viewpoints when making decisions.

Strong statistical, analytical and problem-solving skills.

Ability and desire to provide quality service to others.

Strong organizational skills and the ability to provide attention to detail and thoroughness.

Ability to work autonomously and within a team environment.

Must possess the ability to comply with Trinity Health policies and procedures .

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

Must be able to set and organize own work priorities, and adapt to them as they change frequently . Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.

Ability to complete work during high-pressure periods while maintaining flexibility and a pleasant attitude.

Hourly Pay Range: $21.95 - $32.92

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this classification . They are not to be construed as an exhaustive list of duties so assigned.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.