Credentialing Assistance Specialist

ADD STAFF, Inc.; Colorado Springs (CO); Hybrid; USD 30,000 - 34,000; Part time

Benefits offered by this job

Hybrid work policy

Part-time schedule

Job summary

ADD STAFF, Inc. seeks a Credentialing Assistance Specialist to manage military orders from quote to fulfillment in a hybrid office environment.

You will support Army IgnitED, prepare quotes, convert quotes to orders, and ensure regulatory compliance with program guidelines while handling payments and records. The role requires strong customer service, detail orientation, and collaboration with stakeholders.

Qualifications

• Excellent oral and written communication skills.
• Ability to prioritize tasks and meet deadlines.
• Strong attention to detail and follow-through.
• Proficiency with Microsoft Office applications.

Responsibilities

• Learn and master the Association Management System (AMS).
• Provide exceptional customer service to military personnel via phone and email.
• Prepare and generate quotes for Credentialing Assistance funding.
• Convert quotes to formal orders and obtain necessary documentation.
• Handle government credit card payments securely and efficiently.
• Update SOPs and maintain accurate records in portals.
• Send reminders for deadlines and manage expiration dates.
• Distribute and fulfill e-book key codes and compile reports.

Job description

Credentialing Assistance Specialist

POSITION OVERVIEW

Responsible for the day-to-day activities of military orders through Credentialing Assistance (CA). CA is a military program to assist its members with funding to pursue company certifications as well as membership and exam prep material. This position will assist military members through the entire process from quote to fulfillment and help them navigate the military requirements.

ESSENTIAL FUNCTIONS AND PRIMARY RESPONSIBILITIES:

Learn and master current Association Management System (AMS).Provide exceptional customer service to military personnel and stakeholders via telephone and email, ensuring prompt and accurate responses to inquiries.Serve as the primary point of contact for military programs such as Army IgnitED, facilitating smooth communication and coordination.Prepare and generate quotes for Credentialing Assistance funding, ensuring accuracy and compliance with program guidelines.Convert quotes to orders: Execute the conversion of quotes into formal orders, ensuring all necessary documentation is obtained.Handle government credit card payments related to CA orders efficiently and securely.Participate in monthly training sessions online to stay updated on policies and procedures. Update Standard Operating Procedures (SOPs) accordingly to ensure compliance and efficiency.Maintain records by uploading grades and relevant documentation to designated portals accurately and within specified timelines.Send timely reminders to military personnel regarding upcoming deadlines for completion of practice test and exam and other required documentation.Manage and extend expiration deadlines as necessary, in compliance with program regulations and guidelines.Facilitate the distribution and fulfillment of e-book key codes to eligible military personnel as part of the CA program.Compile and generate reports as requested by supervisors or stakeholders, providing insights and analysis as needed.

QUALIFICATIONS & EDUCATION:

Education: Position requires a high school diploma with additional education preferred. Experience: A minimum of two years of experience in customer service. Experience or familiarity with the military. Skills and Knowledge: Highly effective oral and written communication skills.Ability to prioritize tasks and meet deadlines.Strong interpersonal skills; team player.Demonstrates initiative and a positive attitude.Excellent attention to detail and follow-through.Demonstrated competence with Microsoft Office applications.Ability to identify problems and resolve in a timely manner.Excellent customer service skills.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Normal demands associated with an office environment on standard office equipment. Ability to work on a computer for long periods, and the ability to lift 20lbs. Office-based position that follows our hybrid work policy schedule which includes some days in the office and some working remotely after the initial training period and at the supervisor s discretion. Travel: None Overtime will not be required.

We are committed to providing access, equal opportunity, and reasonable accommodation for persons with disabilities.

Length: Temp to hire

Schedule: Part-time (Approximately 20 hours per week)

Salary: $22.00 - $25.00 per hour (Depending on experience)

Location: 80906