Part Time On Call ID Card Specialist; Annapolis, MD

magellanhealth; Annapolis (MD); On-site; USD 27,552,000 - 38,573,000; Part time

Job summary

Magellan Health, Inc. seeks a Part Time On Call ID Card Specialist in Annapolis, MD to provide professional support for the Navy's DEERS/RAPIDS ID card program.

You will serve as a CAC/ID card customer service specialist, verify eligibility, and process ID cards for active duty, retirees, dependents, and verified contractors. The role requires a High School diploma, at least 1 year in customer service, and a background in HR fields related to military pay or personnel.

Qualifications

• High School diploma or equivalent.
• 1+ years’ experience in a Customer Service environment.
• HR background in Military Pay, Military Personnel, Travel Claims or Navy Transportation.
• Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.
• Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.
• Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.
• Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.
• Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

Responsibilities

• Serve as ID Card/CAC customer service specialist.
• Deliver ID Card services to DoD personnel, retirees and dependents.
• Verify identity and eligibility as Verifying Official on DEERS/RAPIDS.
• Operate RAPIDS terminals and ensure inputted data accuracy.
• Issue and control DoD identification and privilege cards for eligible personnel.
• Maintain RAPIDS equipment and process PIN resets and PKI certificates.

Skills

Customer service

Communication

MS Office

Education

High School diploma

Tools

Microsoft Office

Job description

Provides professional military personnel support services to the U.S. Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites.

• Serves as ID Card/Common Access Card (CAC) customer service specialist trained and certified by the Defense Manpower Data Center (DMDC).
• Delivers ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors verified through the Trusted Associate Sponsorship System (TASS).
• Performs as a Verifying Official (VO) on DEERS/RAPIDS terminal and ensures inputted data for accuracy and correctness.
• Verifies the identity and eligibility of authorized DoD beneficiaries, issues DoD Identification Cards and performs DEERS updates in accordance with DoD regulations and AFI 36-3026.
• Issues and strictly controls Armed Forces identification and privilege cards for all eligible personnel, (i.e., active duty military, retired military, 100% Disabled American Veteran (DAV) and respective dependents and verified contractors.
• Operates and maintains RAPIDS workstations, processes CACs, assists customers with questions concerning identification card eligibility, application requirements and DEERS, and answers telephone inquiries.
• Accomplishes DEERS enrollment and updates for all eligible beneficiaries, reconciles erroneous DEERS information, performs PIN resets, verifying and updating PKI certificates, and provides other ICA services as necessary.
• May also be certified by DMDC as Site Security Manager (SSM) with responsibility for the safekeeping, storing, and accountability of the CAC and related consumable materials.
• Maintains RAPIDS equipment within the physical parameters and configurations established at the time of installation.
• Performs “User Maintenance on RAPIDS equipment.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

Responsibilities

• High School diploma or equivalent.
• 1+ years’ experience in a Customer Service environment.
• HR background in one of the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation.
• Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency.
• Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances and collections.
• Working knowledge of Microsoft Office Products, i.e. Word, Excel, Power Point.
• Working knowledge of standard office equipment such as computers, electric typewriters, copiers, fax machines, scanners and other office automation systems.
• Must be U.S. citizen and possess favorably adjudicated Tier 3 (NACLC) security investigation.

General Job Information

Title

Part Time On Call ID Card Specialist; Annapolis, MD

Grade

WDN_ICA_PAII

Work Experience - Required

Work Experience - Preferred

Education - Required

High School

Education - Preferred

License and Certifications - Required

License and Certifications - Preferred

This is a Service Contract Act (SCA) covered position. The pay rate and health and welfare allowance are specified in the applicable wage determination agreement.

Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.