Credentialing & Access Control Specialist

Ardent Eagle Solutions; Gaithersburg (MD); On-site; USD 49,000 - 76,000; Full time

Benefits offered by this job

Medical/Dental/Vision Coverage

Matching 401(k)

Continuing Education Assistance

Paid Time Off

Job summary

Ardent Eagle Solutions is seeking a detail-oriented security-support specialist to join the National Institute of Standards and Technology (NIST) security team in Gaithersburg, MD. The role focuses on credentialing, fingerprinting, badge production, visitor assistance, and records management, with an emphasis on excellent customer service in a busy, on-site office environment.

Applicants should have strong organizational skills, proficiency with Microsoft Office, and the ability to handle

Qualifications

• Approximately four years of relevant experience.
• Experience with NBIS/eAPP, CVS, and DISS.
• Suitability and/or security adjudication experience.
• Strong customer-service skills and ability to interact professionally with Government officials, senior executives, employees, contractors, visitors, and the public.
• Ability to accurately enter, review, and maintain sensitive information and records.
• Strong organizational skills and ability to prioritize multiple responsibilities in a busy customer-facing environment.
• Strong oral and written communication skills.
• Proficiency with Microsoft Office applications and general office systems.

Responsibilities

• Provide professional customer service at security service counters to Government personnel, contractors, visitors, senior executives, and other customers.
• Explain security-office processes and provide timely and accurate information to customers and staff.
• Manage a multi-line telephone system, including answering incoming calls, transferring callers to appropriate personnel, and recording clear and accurate messages.
• Take photographs for passports, visas, Government-issued badges, and related credentialing purposes.
• Program access cards and produce finished badges.
• Process fingerprint requests for Security Office customers.
• Support high-volume customer activity, which may include significant numbers of telephone calls, fingerprint requests, and other daily service transactions.
• Enter and maintain information in Government databases supporting building access and related security functions.
• Verify biographical and security information.
• Prepare and submit travel documentation for staff as required.
• Develop and maintain Standard Operating Procedures for applicable office processes.
• Demonstrate strong customer-service skills both in person and by telephone.

Skills

Customer service

Attention to detail

Communication skills

Microsoft Office

Education

B.S. degree or equivalent in Business or related discipline

Tools

NBIS/eAPP

CVS

DISS

Job description

Ardent Eagle Solutions is seeking a detail-oriented security-support specialist to join the National Institute of Standards and Technology (NIST) security team in Gaithersburg, MD. The role focuses on credentialing, fingerprinting, badge production, visitor assistance, and records management, with an emphasis on excellent customer service in a busy, on-site office environment.

Applicants should have strong organizational skills, proficiency with Microsoft Office, and the ability to handle