CCFA Lead

Child Care Resource Center; West Chatsworth (CA); Hybrid; USD 32,000 - 43,000; Full time

Job summary

Child Care Resource Center (CCRC) is seeking a Lead to monitor team workflow and support families enrolled in subsidized child care programs. The role involves CCFA processing, delegation of tasks, and coordinating with the supervisor to ensure compliance and efficiency.

The position requires strong data entry skills, proficiency with Windows programs, and relevant education or experience. A hybrid schedule is offered with occasional evening hours.

Qualifications

• High School diploma or equivalent required and 3 years of related industry experience; or
• Associates Degree with 2 years of industry experience; or
• Bachelor's Degree with 1 year of industry experience; or
• An equivalent combination of education and experience that supports successful performance in the role

Responsibilities

• Monitor workflow of the team and workload for vacant positions under minimal supervision.
• Provide supervisory support and delegate tasks to specialists with clear procedures and policies.
• Review delegated work for target dates and progress; communicate actions to parents and providers as needed.
• Meet with Supervisor to analyze problems and recommend changes to systems to improve workflow performance.

Skills

Data entry

Windows based programs

Education

High School diploma or equivalent

Associate Degree

Bachelor's Degree with 1 year experience

Equivalent combination of education and experience

Job description

Expected Hourly Pay Rate:

$27.00

Work where your work matters. Work at CCRC.

CCRC prides itself as a workplace of choice for passionate talent, driven by our mission to cultivate child, family and community well-being. Whether the position works directly with the public or supports our programs, every position is vital to our mission's success and reputation as a leader. We are not your typical non-profit. We are 900+ people strong and growing!

General Summary

Under minimal supervision, the Lead will be responsible for monitoring the workflow of the team and work overload for vacant positions. The lead will perform various job functions assigned by the Supervisor and make independent decisions related to compliance as required by agency standards and program regulations. Depending upon which specific Case Management team the lead is placed upon, the team's work may focus on a specified area of Case Management, such as authorization, intake, or case maintenance for families or providers

Essential Duties and Responsibilities

Within a team environment, the Lead will monitor workflow and provide support to families and providers enrolled in subsidized child care programs, which include the following responsibilities:

Child Care Financial Assistance (CCFA) Program Processing (60%)

• Receive and process documentation submitted by families, child care providers, and co-workers in a timely manner and according to program, Agency, and state regulations and guidelines.
• Process and maintain CCFA documents at greater than 90% compliance / less than 10% error rate per grant
• Ensure the proper maintenance of documents through properly reviewing, updating and filing information and program documentation submitted by families and providers
• Approve or terminate child care and communicate with relevant parties by notifying over the phone and by mail.

Workflow Delegation, Reporting and Monitoring Support (40%)

Provide supervisory support and in partnership with Supervisor delegate and monitor team workflow:

• Delegate pre-defined tasks (workflow) to specialists, with clear instructions and expectations regarding procedures and policies of program operations. Review delegated work, checking on target dates and progress of tasks, and authorize requested actions to parents and providers as needed.

• Monitor team workflow, research and analyze problems, concerns, and needs. Meet with Supervisor to develop recommendations for problem resolution and changes to systems, procedures, and processes to meet with workflow performance expectations.

Job Specifications

Minimum Required

• Education and Experience:
  • High School diploma or equivalent required and 3 years of related industry experience; or
  • Associates Degree with 2 years of industry experience; or
  • Bachelor's Degree with 1 year of industry experience; or
  • An equivalent combination of education and experience that supports successful performance in the role
• Technical Requirements:
  • Demonstrated proficiency and experience with Windows based programs and data entry
• Travel: Some travel/business related driving required; Staff may choose any mode of transportation (driving, walking, bicycling, carpooling, etc.) to arrive to and depart from the location where attendance is required. Should a staff member choose to drive, the staff member must become an approved driver with CCRC prior to driving on behalf of CCRC. Approved drivers driving on behalf of CCRC may choose to drive a CCRC vehicle or own vehicle and must meet requirements to be an approved driver including holding and maintaining current auto insurance, current California Driver's License and receiving DMV clearance.
• Work Schedule: Hybrid. Ability to work a regular, full time schedule; overtime may be required as needed. Late shift schedule until 7 pm one Monday a month required.
• Work environment: Office work environment; ambient temperature, moderate noise levels, indoor.
• Background & Health Clearance Requirements: Background requirements determined according to the requirements of the program(s) which the position will be supporting. Background check required. As a grant-funded Agency supporting Children and Family Services, CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history, employment history / experience, education, reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process, including:
  • Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section 1596.871 and/or Head Start Program Performance Standards 1302.90).
  • Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with "at risk" populations, CA Code of Regulations Title 22, *101216, CA Health and Safety Code 1596.7995, and/or Head Start Program Performance Standards 1302.93)
  • MVR / DMV: clearance in accordance with CCRC's liability insurance provisions: For positions where driving is required.
  • Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5, 44340, and 44341)
  • CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596.865 - 1596.866)
  • Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11, Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995)
  • Credit & Bankruptcy Check: For positions with fiscal responsibility (roles with authority over financial transactions), a credit and bankruptcy check will be conducted to assess financial responsibility in alignment with agency standards and applicable laws, including the federal Fair Credit Reporting Act (15 U.S.C. 1681 et seq.) and California Labor Code restrictions on credit reports (Labor Code 1025.5.)

Preferred

All minimum requirements above met, plus:

Experience

o Experience working in case management highly preferred.

o Experience working with families and children in protective services cases

Bilingual preferred. Ability to converse, read, write and/or translate in English and Armenian / Spanish

At CCRC, passion and meaningful work is rewarded! We offer employees:

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

We have doubled in size over the past 10 years. We provide child development and early education, workforce development opportunities, child care financial assistance, Head Start preschool and Early Head Start services and more for close to 50,000 parents, children, and child care providers each month in Northern Los Angeles County, including Antelope Valley, and the entirety of San Bernardino County, including an office in Victorville, serving a total geographic area of 22,500 square miles.

Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Accommodations: If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at [phone] ext. 6599 or email them at [e-mail].