Creator Success Lead (In-Person NYC)

SideShift; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

SideShift is seeking a Customer Success hire to be a trusted operator handling high-volume conversations with customers and creators. You will onboard users, resolve issues, and understand the product to maximize value, working with product and operations to improve behind-the-scenes systems.

You should balance rapid, independent decision making with clear communication, and be prepared to grow into bigger customers and broader responsibilities as SideShift scales.

Qualifications

• You will manage many customer conversations and operational issues weekly.
• Must be able to learn quickly as the product and market evolve.
• Strong judgment and ownership are essential for decision making.

Responsibilities

• Manage high-volume customer and creator conversations across Intercom, Slack, email, and calls.
• Help customers understand how to use SideShift and run creator campaigns successfully.
• Triage onboarding, payments, disputes, campaign setup, bugs, and workflows.
• Investigate issues independently before escalation to engineering or leadership.
• Identify patterns to improve internal docs, workflows, and product feedback loops.
• Run onboarding calls and customer check-ins as needed.

Skills

High-volume conversations

Judgment under pressure

Problem solving

Proactive ownership

Strong communication

Customer empathy

Fast learning

Job description

SideShift is seeking a Customer Success hire to be a trusted operator handling high-volume conversations with customers and creators. You will onboard users, resolve issues, and understand the product to maximize value, working with product and operations to improve behind-the-scenes systems.

You should balance rapid, independent decision making with clear communication, and be prepared to grow into bigger customers and broader responsibilities as SideShift scales.