Creator Experience Lead - TikTok LIVE Ecosystem

TikTok; Los Angeles (CA); On-site; USD 116,000 - 258,000; Full time

Job summary

TikTok LIVE Ecosystem is seeking an experienced leader in LA to balance enforcement with creator experience across the LIVE ecosystem. You will lead a team to drive data-informed improvements and partner with Product, Policy, Data Science, and Ops to align priorities.

You will translate insights into clear strategies, own core creator experience metrics, and scale education initiatives to reduce violations while preserving a vibrant creator ecosystem on the platform.

Qualifications

• 5+ years of experience in content safety, quality, moderation, monetization, or related domains.
• 3+ years of experience leading and developing high-performing teams.
• Experience working on UGC and/or PGC products, with a strong understanding of content ecosystems.
• Strong stakeholder management skills, with the ability to drive alignment across complex cross-functional environments.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable strategy and drive data-informed execution.
• Excellent communication skills with the ability to influence stakeholders across different levels.

Responsibilities

• Lead and develop a team to balance enforcement effectiveness with creator experience.
• Drive high-impact initiatives to improve creator experience within enforcement and moderation systems.
• Define and scale creator education initiatives to improve understanding of policies and enforcement mechanisms, reducing avoidable violations.
• Own core creator experience metrics, and drive continuous improvement through data-driven strategies.
• Translate data insights into clear strategies and actionable team priorities.
• Partner with cross-functional stakeholders (Product, Ops, Policy, Data Science, etc.) to drive alignment and ensure successful delivery of initiatives.
• Navigate competing priorities and constraints across stakeholders to make informed decisions and drive outcomes.
• Drive clear and effective communication across teams and leadership to ensure alignment and transparency.

Skills

Stakeholder management

Analytical thinking

Communication

Team leadership

Content policy understanding

Education

BA/BS degree

Tools

SQL

Tableau

Job description

Responsibilities

About the Team

The TikTok LIVE Ecosystem team's mission is to create a sustainable livestream ecosystem. We strive to ensure our users and creators a high quality experience on the platform. This role will be based in Los Angeles, CA.

• Lead and develop a team to balance enforcement effectiveness with creator experience, minimizing unnecessary disruption to LIVE creators
• Drive high-impact initiatives to improve creator experience within enforcement and moderation systems
• Define and scale creator education initiatives to improve understanding of policies and enforcement mechanisms, reducing avoidable violations
• Own core creator experience metrics, and drive continuous improvement through data-driven strategies
• Translate data insights into clear strategies and actionable team priorities
• Partner with cross-functional stakeholders (Product, Ops, Policy, Data Science, etc.) to drive alignment and ensure successful delivery of initiatives
• Navigate competing priorities and constraints across stakeholders to make informed decisions and drive outcomes
• Drive clear and effective communication across teams and leadership to ensure alignment and transparency

Qualifications

Minimum Qualifications

• BA/BS degree
• 5+ years of relevant experience, including 5+ years in content safety, quality, moderation, monetization, or related domains
• 3+ years of experience leading and developing high-performing teams
• Experience working on UGC and/or PGC products, with a strong understanding of content ecosystems
• Strong stakeholder management skills, with the ability to drive alignment across complex cross-functional environments
• Strong analytical and problem-solving skills, with the ability to translate data into actionable strategy and drive data-informed execution
• Excellent communication skills with the ability to influence stakeholders across different levels

Preferred Qualifications:

• Ability to operate effectively in ambiguous and fast-paced environments, with strong judgment and prioritization skills
• Proficiency in SQL, Tableau, and/or other data analysis/visualization tools

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $115520 - $258400 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
3. Exercising sound judgment.