Creator Customer Experience Specialist

Devotion; New York (NY); Remote; USD 25,000 - 34,000; Full time

Job summary

Devotion is seeking a Creator Customer Experience Specialist to support and elevate the experience creators have across the Devotion ecosystem. You’ll work at the intersection of creator operations, customer experience, and AI-enabled workflows, helping ensure creators feel supported, informed, and excited to participate in the communities we build.

You’ll collaborate with product, operations, and strategy teams to support creator communication, improve workflows, and scale high-touch creator

Qualifications

• Experience in customer experience or support in fast-paced environments.
• Familiar with creator ecosystems or influencer marketing.
• Comfortable using AI tools to improve operational efficiency.
• Detail-oriented and highly organized.

Responsibilities

• Manage day-to-day creator support across email, SMS, social channels.
• Respond to creator questions, troubleshoot issues, and escalate with empathy and speed.
• Test and refine internal AI tools powering creator communication.
• Maintain documentation, FAQs, templates, and internal resources.
• Capture creator feedback and surface recurring themes to improve product and workflows.

Skills

Exceptional communication

Customer experience

Creator operations

AI tools familiarity

Organizational skills

Tools

AI tools

Job description

Devotion builds and operates large-scale creator ecosystems for the world's most ambitious consumer brands. Featured in Vogue as the company built for the post-follower era, we combine a proprietary AI platform, agentic workflow infrastructure, and deep brand and cultural expertise to run ambassador programs, gifting engines, incentive frameworks, and community infrastructure to 10x the amount of creator content our clients can produce without compromising brand safety or quality.

Founded by former TikTok executive Jonathan Kroopf and Parade founder Cami Téllez, Devotion has generated over a billion impressions, engaged tens of thousands of creators, and hit seven-figure revenues. We're backed by top-tier venture investors and founders from Away, Ramp, and Twitch.

The Role

We're hiring a Creator Customer Experience Specialist to help support and elevate the experience creators have across the Devotion ecosystem.

You'll work at the intersection of creator operations, customer experience, and AI-enabled workflows, helping ensure creators feel supported, informed, and excited to participate in the communities we build.

You'll work closely with product, operations, and strategy teams to support creator communication, improve workflows, and help scale high-touch creator support through AI systems, internal tooling, and human-in-the-loop automation.

What You’ll Do

• Manage day-to-day creator support across email, SMS, social, and other communication channels.
• Respond to creator questions, troubleshoot issues, and manage escalations with speed, empathy, and attention to detail.
• Coordinate gifting logistics and creator follow-ups across multiple brand programs.
• Maintain and refine brand tone of voice, ensuring creator communication feels clear, on-brand, and culturally aligned.
• QA creator-facing automations and AI-powered workflows for tone, clarity, and accuracy.
• Work alongside product and operations to help test and improve internal AI tools powering creator communication and support workflows.
• Maintain documentation, FAQs, templates, and internal resources that support efficient creator operations.
• Capture creator feedback and surface recurring themes that can help improve product, workflows, and community strategy.
• Identify opportunities to improve creator support processes and make high-touch experiences more scalable and efficient.

Who You Are

• Exceptional written and verbal communication skills.
• Experience in customer experience, customer support, community management, creator operations, or a similar fast-paced environment.
• Familiar with creator ecosystems, influencer marketing, or customer support for consumer-facing brands.
• Comfortable using AI tools and workflows to improve operational efficiency and support high-volume creator interactions.
• Detail-oriented, emotionally intelligent, and committed to delivering premium creator experiences.
• Highly organized and capable of managing large volumes of communication without sacrificing quality.
• Resourceful and comfortable working in an environment where processes and systems are constantly evolving.
• Comfortable working US business hours from any location.

Why Join Devotion

Help define a new model for community-driven growth at the intersection of creators, AI, and consumer brands.

Work directly with founders who helped build TikTok's creator ecosystem and a $100M consumer brand.

Play an important role in shaping how thousands of creators experience the brands we partner with.

Help improve the systems, workflows, and AI infrastructure powering the next generation of creator communities.

Compensation: $18.00–$25.00 per hour, commensurate with experience and qualifications.