Creative Services Manager

Vox Media; New York (NY); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Work from home opportunities

401k program for eligible employees

Learning and development opportunities

Employee-assistance programs

Flexible arrangements depending on job

Generous paid time off

Expansive parental leave

Comprehensive and inclusive physical &

Job summary

Vox Media is seeking a Creative Services Manager in New York for a 5-month assignment. You will liaise with internal creative teams, own campaign execution, and ensure client happiness as the primary creative contact.

This role requires strong client communication, leadership of cross-functional teams, and a proactive, solution-oriented mindset. You will balance multiple campaigns, guide production from concept to go-live, and translations of feedback to internal teams, all while maintaining Vox

Qualifications

• 3–4+ years of experience executing creative advertising campaigns in a client-facing role.
• Strong client communication and writing skills.
• Experience leading internal teams and brands' communications.
• Public speaking and leading rooms of creatives and clients.
• Thrive in deadline-driven, high-energy environments.
• Strategic thinker with a solution-oriented mindset.
• Agency and/or publisher experience preferred.
• Able to simplify production language for brand partners and translate feedback to internal teams.

Responsibilities

• Liaise with internal creative teams to ensure campaign expectations, scope obligations, and production standards are met.
• Own the campaign; clearly communicate development and production for all custom elements to stakeholders.
• Provide best-in-class client service through excellent communication and expectation setting.
• Act as the single, trusted point of contact for the client’s creative needs.
• Ensure brand integration elements are communicated and delivered as promised.
• Be the liaison for Vox Media creative teams, aligning with the creative vision of each asset.
• Oversee production from all teams to ensure campaigns run smoothly and on time.
• Educate brand partners by simplifying production language and processes.
• Clearly articulate client feedback back to internal teams with context and actionable direction.
• Balance multiple high-touch campaigns, prioritizing bandwidth and availability for clients.
• Troubleshoot campaign blockers and propose solutions that satisfy both client and Vox values.
• Escalate internal and external challenges to Creative Services leads with proposed solutions.
• Be the on-set liaison for the client (in-person or virtual) or the client’s eyes and ears when needed.
• Partner with Insights, Sales, Account Strategy and Creative teams to contribute to wrap reports and identify upsell opportunities.
• A passion for Vox Media networks and understanding of topics we cover.

Skills

Client facing

Creative production

Campaign execution

Communication

Public speaking

People skills

Deadline-driven

Agency experience

Strategic thinking

Emotional intelligence

Job description

• The Creative Services Manager is ultimately responsible for liaising with internal creative teams (video, photo, written, design, audio, experiential, etc.) to ensure campaign expectations and scope obligations, and executional standards are met. From creative development to the go-live date, the CSM is responsible for maintaining the balance of high-quality creative outputs and client happiness by acting as the creative point of contact for clients
• Own the campaign – clearly communicate all aspects of creative development and production execution for all custom campaign elements, to relevant internal stakeholders
• Provide best-in-class client service to advertisers through great communication and set expectations throughout the duration of a campaign
• Position yourself as the expert on creative campaign elements, serving as the single, trusted point of contact for the client’s creative needs
• Ensure that the client’s brand integration elements in custom content are clearly communicated to the client and creative team, and ultimately delivered as promised
• Act as “partner in crime” to Vox Media creative teams, in lockstep with the creative vision of each asset so that it can be accurately represented and supported in client conversations
• Oversee production from all teams to ensure all elements of a campaign are running smoothly and on time
• Provide education to brand partners where needed - simplify production language for the client so they understand all aspects of the campaign process
• Clearly articulate client feedback and expectations back to internal Vox Media creative teams in a way that provides context and actionable direction
• Balances multiple high-touch campaigns at once, prioritizing bandwidth as needed to fulfill campaign requirements and stay consistently available for clients
• Troubleshoot all campaign concerns/hiccups/blockers, including being able to diagnose a problem properly and seek out solutions that cater to both the client and Vox Media values
• Escalate internal and external challenges to Creative Services leads with suggested solutions
• Be the liaison for the client on-set (in-person or virtually) or the client’s eyes and ears when they can not be there
• Partner with Insights, Sales, Account Strategy and Creative teams to actively participate in campaign wrap reports, crafting the campaign success story. Be knowledgeable about Vox Media offerings to include recommendations for upselling and repeat business
• A passion for the Vox Media networks and an understanding of the topics and trends we cover
• Position Type: Temporary, Full-Time (5-month assignment)
• This is a temporary position expected to last approximately through December 2026. Candidates for this role will need to be available to work within this time frame. Employment will conclude at the end of the assignment unless extended based on business needs

Benefits

• Work from home opportunities
• 401k program for eligible employees
• Learning and development opportunities
• Employee-assistance programs
• Flexible arrangements depending on job responsibilities
• Generous paid time off
• Expansive parental leave
• Comprehensive and inclusive physical and mental healthcare

The ideal candidate will possess great client-facing skills, have strong experience in creative production, and be able to lead campaign execution from start to finish while acting as the client-facing representative of Vox MediaYou will have a knack for simplifying and communicating production language to brand partners and feedback to internal Vox Media teams, and will ensure the expectations of both are metMust enjoy and thrive working in a deadline-oriented dynamic environment, including the ability to maintain high energy and positive attitude under pressureStrategic thinker with a can-do, solution-oriented mindsetCreative agency and/or publisher experience preferredStrong understanding of the creative development and production process3-4+ years of experience executing creative advertising campaigns (video, photo, written, design and/or audio and experiential) in a client facing roleA high degree of emotional intelligence, empathy, compassion, and a sense of humorStrong public speaking skills + eagerness to lead a room of creatives and clientsSuperb people skills: must be able to calmly interface with brands and agencies, as well as internal Vox Media stakeholdersProven track record of strong client communication and writing skillsA background working with and leading communication with internal teams and brands