Creative Operations & Workflow Lead

Softline Solutions; Glendale (CA); On-site; USD 110,000 - 145,000; Full time

Job summary

Softline Solutions is a Southern California–based digital marketing agency seeking a Creative Producer to oversee intake, triage, and the flow of work across Softline Creative for multiple brands. This role sits at the center of the Creative org, reporting to the Group Creative Director, and drives systems that move work from ask to delivery.

You will own the intake front door for Softline Creative, govern processes and templates in Jira and Confluence, and partner with stakeholder teams across

Qualifications

• 3 to 5 years of experience in creative production or project management.

Responsibilities

• Own the intake front door for all creative requests across brands.
• Govern processes, templates, SLAs in Jira and Confluence.
• Coordinate across stakeholder teams and manage capacity risks.
• Maintain dashboards on capacity, throughput, cycle time, and backlog health.
• Deliver regular metrics packages for Creative leadership.
• Support transition to centralized output teams.

Skills

Jira proficiency

Confluence proficiency

Atlassian tools

Communication skills

Stakeholder management

Tools

Jira workflows

Jira custom fields

Confluence templates

Reporting tools

Job description

Softline Solutions is a Southern California–based digital marketing agency seeking a Creative Producer to oversee intake, triage, and the flow of work across Softline Creative for multiple brands. This role sits at the center of the Creative org, reporting to the Group Creative Director, and drives systems that move work from ask to delivery.

You will own the intake front door for Softline Creative, govern processes and templates in Jira and Confluence, and partner with stakeholder teams across