Creative Operations Lead, Customer & Brand Partnerships

salesforce.com, inc.; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

Salesforce is seeking to elevate its in-house Creative Operations by establishing a partnership model that optimizes planning, budgeting, and prioritization across brand and marketing initiatives in Seattle and beyond.

The role focuses on translating business needs into creative execution, driving efficiency, and aligning cross-functional teams to deliver high-impact campaigns and brand experiences.

Qualifications

• Experience partnering with Creative Leaders on planning, budgeting, prioritization, and measurement is required.
• Ability to translate business needs into creative work and vice versa is essential.
• Proven track record in leading planning cycles and managing resources across teams.

Responsibilities

• Serve as the day-to-day operational and business management partner to Creative Leaders, helping plan, budget, prioritize, and measure work.
• Support the Creative Leader in shaping strategy, culture, structure, and team development; identify efficiencies and opportunities for retention.
• Act as a translator between business and creative teams to align expectations, timelines, and priorities before delivery enters execution.
• Lead quarterly and annual planning cycles for respective creative teams and internal partners with clear priorities and intake pathways.
• Own budget management for Leaders incl. forecasting, opening POs, and tracking in partnership with Creative Ops leadership.
• Be prepared to support any book of creative business, including events, partnerships, customer marketing, campaigns, and brand creative.

Skills

Budget management

Strategic planning

Cross-functional collaboration

Job description

Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About our team

The Global Creative team within Marketing is responsible for our brand and marketing creative. From building brand awareness campaigns to designing experiences like Dreamforce, our multi-faceted team does it all. We are a collection of thinkers, makers and doers, whose sole purpose is to bring the brand to life across our incredible portfolio of work.

About this role

To become a best-in-class in-house agency team, we need best-in-class creative operators - a secret sauce to setting the work up for success. To start cooking, we want to establish a Creative Operations Partnership model to fundamentally elevate how our creative organization operates.

What you will do

Operational Leadership & Business Partnership

• Serve as the day-to-day operational and business management partner to Creative Leaders, helping them run their business across planning, budgeting, prioritization, and measurement.
• Support the Creative Leader in driving the strategy, culture, structure and management of the team, helping to identify and action on efficiencies and opportunities for team development, exposure and retention.
• Act as a translator between business and creative teams, ensuring expectations, timelines, and priorities are aligned before work enters delivery.
• Lead quarterly and annual planning cycles for respective creative teams and internal partners, establishing clear priorities, intake pathways, and operational rhythms.
• In partnership with Creative Ops leadership, own budget management for Leaders inc. forecasting, opening POs and tracking.
• Be prepared to support any book of creative business based on need, including but not limited to: Events and Experiences, Partnerships and Customer Marketing, Integrated Campaigns, and Brand Creative.

Intake, Triage & Prioritization

• Be the first point of interception for all new work, partnering with Creative Leadership to validate scope, timing, resourcing needs, and alignment to business priorities.
• Manage the implementation, adoption