Creative Operations Traffic Manager

Motorola Solutions; Chicago (IL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave and more!

Job summary

Motorola Solutions is seeking a Creative Operations Traffic Manager to streamline intake, triage, and routing of creative requests across design, video, and multimedia projects. You will be the front door to the studio, ensuring clear briefs, defined scopes, and aligned timelines, reporting to the Production Manager.

You will collaborate with internal clients and leads to maintain visibility into bandwidth, schedules, and asset delivery, delivering on-brand work on time while balancing

Qualifications

• 3+ years of creative operations, traffic management, or producer experience within an agency or internal creative studio.
• Bachelor's degree in Communications, Marketing, Graphic Design, or a related field.
• Hands-on experience with project management software (e.g., Hive, Asana, Workfront, Monday.com).
• Strong diplomacy, negotiation, and communication skills.
• Excellent organizational and multi-tasking abilities.

Responsibilities

• Manage day-to-day intake, triage, and assignment of incoming creative requests across design, video, digital, and motion graphics.
• Serve as the primary liaison between internal clients and the creative staff, ensuring clear briefs, defined scopes, and aligned timelines.
• Monitor project schedules, milestones, and asset delivery to keep projects on time and on-brand.
• Collaborate with production management leads to maintain studio bandwidth visibility during task assignment.

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The creative studio is responsible for the visual strategy of Motorola Solutions, bringing to life the company’s rich history in innovation and commitment to helping keep communities and businesses safe, productive and thriving. Our customers are everyday heroes – from police officers and firefighters to utility workers and educators – and we proudly tell their stories through thoughtful campaigns that span marketing, media, employee engagement, events, digital and social experiences and other stakeholder communications.

Creative Operations Traffic Manager

Our creative studio is searching for a Creative Operations Traffic Manager who will manage cross-functional intake, triage incoming creative requests, and serve as the primary liaison for internal clients across design, video, and multimedia projects. In this role, you will act as the front door to the creative team—ensuring project briefs are complete, setting expectations on scope and timing, and routing requests across the studio to streamline execution and maintain project momentum. You will report to the Production Manager.

Duties

Be Driven Manage the day-to-day intake, triage, and assignment of incoming creative requests across design, video, digital, and motion graphics. Serve as the primary operational connector between internal business partners and the creative studio, ensuring clear briefs, defined scopes, and aligned timelines. Monitor project schedules, milestone progress, and asset delivery to ensure projects stay on time and on brand. Work closely with creative and production management leads to maintain visibility into studio bandwidth and resource availability during task assignment.

Be Conceptual Partner with internal clients during the kickoff stage to translate business needs into actionable, fully baked creative briefs. Demonstrate a strong foundational understanding of creative production workflows across print, digital, and video/multimedia to accurately scope effort and timelines.

Be Empathetic Act as a clear, communicative liaison between internal clients and creative staff, managing expectations on scope, bandwidth, and turnaround times with tact and clarity. Navigate shifting business priorities with flexibility, helping re-triage incoming requests when urgent business needs arise.

Specific Knowledge and Skills

• 3+ years of creative operations, traffic management, or producer experience within an agency or internal creative studio.
• Bachelor’s degree in Communications, Marketing, Graphic Design, or a related field.
• Strong foundational understanding of creative production processes across static design, digital/social, and video/multimedia formats.
• Proven experience managing project intake, creative briefing, and internal client communications.
• Strong diplomacy and negotiation skills to handle pushback constructively when managing client expectations, rush requests, or competing deadlines.
• Hands-on experience with project management and workflow management software (e.g., Hive, Asana, Workfront, Monday.com).
• Exceptional organizational, communication, and multi-tasking abilities.
• Familiarity with design and video tools (e.g., Adobe Creative Cloud, Figma) to understand asset requirements and formats.

#LI-JS3 #LI-HYBRID

Target Base Salary Range

Target Base Salary Range: $75,000 - $80,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

3+ years of creative operations, traffic management, or producer experience within an agency or internal creative studio.

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation

None

Position Type

Experienced

Referral Payment Plan

No

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

MOTOROLA SOLUTIONS OVERVIEW

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Learn more at www.motorolasolutions.com.