Creative Operations Manager, Visual Merchandising

Glossier, Inc.; New York (NY); In loco; USD 82.000 - 106.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical health insurance

401K

Equity (RSUs)

Paid Time Off

Descrizione del lavoro

Glossier, Inc. is seeking a Manager of Creative Operations to own end-to-end project management across our physical spaces with Visual Merchandising at the core.

You will oversee intake, prioritization, and scheduling of creative requests, collaborate with Wholesale, Retail Operations, Brand Marketing, and external partners, and ensure on-time delivery of campaigns and store collateral. The role emphasizes print production, fixture development, and cross-functional coordination, reporting to the

Competenze

• 5+ years of Creative Operations and/or Project Management experience in full-service studio settings (in-house and/or agency), specializing in Visual Merchandising
• Beauty, Retail/Fashion, or Prestige CPG industry experience preferred
• Experience working with external Wholesale partners (e.g., Sephora, Space NK, Mecca) and manufacturing/build partners (fixtures, windows, event/experiential builds)
• Familiarity with shop drawings, CAD renderings, planograms, schematics, and other fixture-related engineering drawings
• Strong grasp of print production — understanding workflow on converting approved designs into vendor-ready mechanical artwork shared by production designer
• Comfort managing a range of print deliverables beyond VM — signage, OOH, direct mail/postcards, press materials, vouchers, and similar marketing/retail assets
• Experience aligning multiple stakeholders on large-scale product launches, seasonal fixture updates, new-retailer entries, and experiential/event buildouts
• Excellent scoping/estimating instincts, relationship-building, and written/visual communication skills
• Highly skilled managing multiple concurrent workstreams across retail, wholesale, events, and print production without direct reports
• Proficiency with Google Workspace, Slack, and a creative workflow system (Wrike, Monday, Airtable, Asana, Figma); Adobe Creative Cloud a plus

Mansioni

• Own Visual Merchandising project management across Owned Retail and Wholesale — from creative ideation, fixture/build development through installation
• Own all creative requests tied to physical retail, wholesale, and experiential — maintain requests in the creative workflow system, assess feasibility/actionability, and build project timelines with clear milestones from brief intake through launch/install based on vendor provided release dates
• Extend creative operations support beyond Visual Merchandising to other print workstreams in partnership with Brand Design — including store collateral, OOH, marketing materials, and other deliverables supporting marketing and retail tactics
• Ensure creative materials are prepared and routed on time for cross-functional, leadership, and retailer approvals — driving implementation of feedback and maintaining clear, proactive communication on image renewal requests and other recurring approval cycles
• Serve as the key point of contact with the Wholesale team, Retail Operations, Brand Marketing, and external manufacturing/agency partners to scope, align, and execute projects
• Partner closely with Retail Operations, Brand Marketing and Brand Design on flagship stores across Visual Merchandising, fabrication and event activations; clearly communicating timeline and budget realities
• Maintain close collaboration with Copy, Design, Art Direction, and Production Design, ensuring milestones are communicated and next steps are clear
• Partner with the Director of Creative Operations on process improvement and implementation of workflow changes

Conoscenze

Creative Operations

Project management

Print production

Vendor management

Stakeholder leadership

Google Workspace

Slack

Wrike

Monday

Airtable

Asana

Figma

Adobe Creative Cloud

Strumenti

CAD renderings

Descrizione del lavoro

Glossier, Inc. is seeking a Manager of Creative Operations to own end-to-end project management across our physical spaces with Visual Merchandising at the core.

You will oversee intake, prioritization, and scheduling of creative requests, collaborate with Wholesale, Retail Operations, Brand Marketing, and external partners, and ensure on-time delivery of campaigns and store collateral. The role emphasizes print production, fixture development, and cross-functional coordination, reporting to the