Creative Operations Manager – Design & Media

TensorWave Inc.; Las Vegas, Northern (NV, KY); Hybrid; USD 90,000 - 150,000; Full time

Benefits offered by this job

Stock Options

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Flexible PTO

Parental leave

Short/Long disability

Life insurance

Pet insurance

Flexible Spending Account

Employee assistance program

In-office perks

Job summary

TensorWave is seeking a Creative Operations Lead in Las Vegas to serve as the project management backbone for the Design & Media department, spanning Graphic Design, UI/UX, Photography, Videography, and Podcasting. You will own intake, manage the ticket queue, and control timelines while acting as the primary point of contact for stakeholder updates.

This role is coordination and communication focused, not a hands-on creative position.

Qualifications

• Minimum 6 years of experience in project management, design operations, production coordination, or related field.
• Excellent written and verbal communication skills to translate between creative and non-creative stakeholders.
• Strong planning and time management to handle multiple projects and shifting priorities.
• Experience running a ticket or request queue for a creative/design/media team.
• Comfort presenting metrics and status updates to leadership.
• Experience building or improving intake workflows and project templates.

Responsibilities

• Manage intake and triage for all inbound design and media requests from across the company.
• Own the project management system, including tickets, timelines, and priorities, and keep it current.
• Communicate status updates to requesting stakeholders proactively, not only on demand.
• Facilitate team meetings, including standups, sprint or project reviews, and retros.
• Track and report on team and individual performance metrics, including output, turnaround time, and capacity.
• Flag bottlenecks, resourcing conflicts, and scope creep before they become fire drills.
• Maintain project templates and intake workflows as the team scales.

Skills

Project management

Stakeholder communication

Time management

Design operations

Ticketing system

Tools

ClickUp

Jira

Looker

Tableau

Air DAM

Job description

TensorWave is seeking a Creative Operations Lead in Las Vegas to serve as the project management backbone for the Design & Media department, spanning Graphic Design, UI/UX, Photography, Videography, and Podcasting. You will own intake, manage the ticket queue, and control timelines while acting as the primary point of contact for stakeholder updates.

This role is coordination and communication focused, not a hands-on creative position.