Creative Operations Manager

Jobtailor; California (MO); On-site; USD 100,000 - 140,000; Full time

Job summary

Jobtailor is seeking an experienced Creative Operations professional to lead end-to-end intake, prioritization, planning, and delivery across multiple campaigns. You will manage Monday.com workspaces, automations, dashboards, and reporting while defining SLAs and governance to scale operations.

The role involves capacity planning, cross-functional collaboration, vendor management, and driving AI-powered efficiencies.

Qualifications

• 5+ years in Creative Operations, Marketing Operations, Program Management, Production Management, or similar roles.
• Experience with in-house creative teams (Brand, Design, Video, Web, Content).
• Advanced experience with Monday.com workflows, automations, dashboards, forms, reporting.

Responsibilities

• Own end-to-end intake, prioritization, planning, and delivery processes.
• Manage Monday.com workspaces, automations, dashboards, forms, and reporting.
• Define SLAs, governance, review cycles, and scalable operational frameworks.
• Identify bottlenecks and implement process improvements with Creative leadership.
• Support capacity planning, resource allocation, and production forecasting across multiple disciplines.
• Track risks, dependencies, blockers, and delivery timelines for high-priority initiatives.
• Coordinate readiness for campaigns, product launches, and events.
• Manage external agencies, freelancers, and production vendors.
• Pilot AI-powered workflows and automation to streamline operations.

Skills

Monday.com expertise

AI-powered workflows

Project management

Stakeholder management

Vendor management

Cross-functional collaboration

Operational analytics

Tools

Figma

Frame.io

Canva

Adobe Creative Cloud

DAM platforms

ChatGPT

Midjourney/Runway/Veo

Job description

• Own and continuously improve end-to-end creative intake, prioritization, planning, and delivery processes
• Manage and optimize Monday.com workspaces, automations, dashboards, forms, dependencies, and reporting
• Define and evolve SLAs, governance, review cycles, and scalable operational frameworks
• Ensure projects move efficiently from intake through delivery while maintaining quality and realistic timelines
• Partner with Creative leadership to identify bottlenecks and implement process improvements
• Support capacity planning, resource allocation, workload balancing, and production forecasting across multiple creative disciplines
• Track risks, dependencies, blockers, and delivery timelines for high-priority initiatives
• Coordinate operational readiness for integrated campaigns, product launches, executive programs, and events
• Manage external agencies, freelancers, and production vendors, including onboarding and operational coordination
• Identify opportunities to streamline creative operations through AI and automation
• Build and maintain workflows using AI-enabled tools to reduce repetitive work and increase team efficiency
• Partner with creative teams to evaluate, pilot, and adopt new technologies that improve content production and operational scalability
• Help establish best practices, documentation, and governance for responsible AI usage across creative workflows
• Own the administration and optimization of creative operations platforms, with deep expertise in Monday.com
• Maintain templates, automations, dashboards, documentation, asset libraries, and operational standards
• Drive adoption of scalable self-service systems and standardized workflows
• Continuously improve reporting, visibility, and operational health across the organization
• Act as the operational bridge between Creative and cross-functional partners including Product Marketing, Demand Generation, Web, Events, Content, Communications, and Leadership
• Lead project kickoffs, planning sessions, operational reviews, and stakeholder communications
• Ensure requirements, timelines, approvals, and deliverables remain aligned throughout production
• Translate complex business needs into clear, actionable creative workflows
• Develop dashboards and executive reporting that provide visibility into project volume, throughput, SLA performance, resource utilization, and team capacity
• Analyze operational trends and recommend improvements based on data
• Measure the impact of automation, AI adoption, and process enhancements

Requirements

• 5+ years of experience in Creative Operations, Marketing Operations, Program Management, Production Management, or similar roles
• Experience working closely with in‑house creative teams, including Brand, Design, Video, Web, or Content organizations
• Advanced experience with Monday.com, including workflows, automations, dashboards, forms, and reporting
• Strong understanding of creative production lifecycles across digital campaigns, video, web, events, and integrated marketing
• Excellent organizational, communication, and stakeholder management skills
• Proven ability to manage multiple high-priority initiatives in fast-moving environments
• Experience building scalable operational processes and driving continuous improvement
• Comfort working independently with minimal direction and navigating ambiguity
• Experience implementing AI‑powered workflows or automations within creative or marketing organizations
• Hands‑on familiarity with tools such as Figma, Frame.io, Canva, Adobe Creative Cloud, DAM platforms, and modern AI tools (for example, ChatGPT, Claude, Midjourney, Runway, Veo, or similar platforms)
• Experience supporting enterprise B2B marketing organizations and integrated campaign launches
• Experience with vendor management, procurement processes, and budget tracking
• Background in creative production, design operations, or agency operations