Creative Operations Lead - Capacity & Delivery

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon is seeking a Senior Creative Program Manager to own resource management, capacity planning, and creative operations for a team of 25+ creatives across 10+ global businesses. This IC role sits at the center of Creative Garage, driving scalable processes and partnerships.

You will triage requests, manage cross‑functional programs end‑to‑end, and influence senior leadership to align demand with capacity while ensuring on‑time, on‑budget delivery.

Qualifications

• 8+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Deep experience owning and administering Workfront as a system of record for resource management and project delivery.
• Proven ability to design and implement scalable processes and mechanisms that improve creative studio efficiency.
• Experience managing complex, cross-functional programs end-to-end across multiple concurrent workstreams with minimal supervision.
• Strong written and verbal communication skills, with experience presenting to senior leadership.

Responsibilities

• Resource Management & Capacity Planning for the studio across 10+ global businesses.
• Maintain workload balance and strategically assign projects to optimize the pipeline.
• Build and maintain forecasting models to identify demand and inform leadership decisions.
• Own the studio's project management platform and ensure it is the source of truth.
• Triage and traffic new creative requests, assess scope and assign owners.
• Evolve creative development processes end-to-end across multiple mediums.

Skills

Program management

Data-driven decisions

Cross-functional leadership

Workfront

Tools

Workfront

Job description

Amazon is seeking a Senior Creative Program Manager to own resource management, capacity planning, and creative operations for a team of 25+ creatives across 10+ global businesses. This IC role sits at the center of Creative Garage, driving scalable processes and partnerships.

You will triage requests, manage cross‑functional programs end‑to‑end, and influence senior leadership to align demand with capacity while ensuring on‑time, on‑budget delivery.