Senior Creative Operations & Programs Lead

Amazon; Bellevue (WA); On-site; USD 116,000 - 160,000; Full time

Job summary

Amazon is seeking a Senior Creative Program Manager for Creative Garage in Bellevue, WA. This role owns resource management, capacity planning, and operations for a 25+ person creative team supporting 10+ global businesses.

The candidate will implement scalable processes, optimize the creative pipeline, and partner with senior leadership to align on demand and capacity. Strong communication and governance across functions are essential.

Qualifications

• 8+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Deep experience owning and administering Workfront as a system of record for resource management and project delivery.
• Proven ability to design and implement scalable processes and mechanisms that improve creative studio efficiency.
• Experience managing complex, cross-functional programs end-to-end across multiple concurrent workstreams with minimal supervision.
• Strong written and verbal communication skills, with experience presenting to senior leadership.

Responsibilities

• Own end-to-end resource management and capacity planning for the studio.
• Maintain workload balance across all studio members and optimize the pipeline.
• Build forecasting models that anticipate demand and inform headcount and vendor decisions.
• Triage and traffic new creative requests, defining owners and next steps.
• Own the studio's project management platform (Workfront) as a reliable source of truth.
• Develop scalable processes to improve studio efficiency, throughput, and quality.
• Present updates to stakeholders up to VP level with clear communication.
• Own change management communications for studio operations updates.

Skills

Program management

Data-driven

Stakeholder comms

Cross-functional leadership

Strategic planning

Presentation to leadership

Tools

Workfront

Job description

Amazon is seeking a Senior Creative Program Manager for Creative Garage in Bellevue, WA. This role owns resource management, capacity planning, and operations for a 25+ person creative team supporting 10+ global businesses.

The candidate will implement scalable processes, optimize the creative pipeline, and partner with senior leadership to align on demand and capacity. Strong communication and governance across functions are essential.