CRC operator

Linney Group Ltd.; Town of Mansfield (NY); On-site; USD 27,000 - 32,000; Full time

Job summary

Linney Group Ltd. is seeking a CRC operator to join our customer response centre in Mansfield. The role focuses on delivering fast, accurate responses to customer inquiries via phone and email, while maintaining high satisfaction levels.

The ideal candidate has experience in busy customer service environments, is deadline-driven, flexible and reliable, and understands KPIs, SLAs and performance targets. Training and development are emphasized within our culture.

Qualifications

• Experience in a fast-paced customer service environment with deadline discipline.
• Ability to handle telephone and email inquiries with professionalism.
• Flexibility, logical thinking and capacity to adapt to workload peaks.
• Understanding of KPIs, service levels and related targets.

Responsibilities

• Respond to customer inquiries via telephone and email in a timely manner.
• Adhere to schedules and procedures to meet deadlines and quality standards.
• Support customer satisfaction through accurate and courteous service.

Skills

Customer service experience

Telephone and email communication

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job reference LINREF001242 Date posted 29/09/2026 Application closing date 29/10/2026 Location Mansfield Package Blank Contractual hours 40 Basis Full time Job category/type Customer Response Attachments Blank

CRC operator

Linney is a world-class, multichannel marketing services business. We are looking for a great person to join and strengthen the team in our customer response centre.

The ideal candidate will have previous experience working in a fast-paced customer service environment, where meeting deadlines is essential. Our people are team players, reliable and committed to offering 100% customer satisfaction at all times.

You must be flexible, logically minded and be able to react quickly to peaks in workload. You will need to be quality driven with experience of following schedules and procedures.

The ideal candidate will also:

• Have a good understanding of KPIs, service levels and aspirations
• Have extensive customer service experience, especially via telephone and email

At Linney, we aim to develop our people through effective team meetings, appraisals and ongoing training.

Please get in touch if you have any questions about our diversity and inclusion policies, or about accessibility or any accommodations needed during your application process.

We work hard to provide an inspiring environment with opportunity to progress your career. Look at the Our values section on the Linney website to find out more about the Linney culture.

For more information on how we handle your personal data and your rights in relation to it please read our privacy policy at linney.com/privacy .