CRC Operations Lead

Paycom; Lone Tree (CO); On-site; USD 90,000 - 120,000; Full time

Job summary

Paycom in Colorado is seeking a CRC/Operations Lead to oversee clinical trials end-to-end, including participant visits, data collection, source documentation, and sponsor relations. You will guide staff on study protocols, policies, and documentation practices, while supporting training, onboarding, and day-to-day workflow.

This senior role requires managing multiple studies, leading complex trials with regulatory compliance, and partnering with site leadership, IT, and data management.

Qualifications

• Senior CRC/Operations Lead with end-to-end trial management.
• Able to supervise multiple studies and ensure protocol compliance.
• Provide training, onboarding, and staff support.
• Maintain regulatory certifications (FDA, GCP, ICH, etc.).
• Coordinate with site leadership, IT, data management.

Responsibilities

• Manage assigned clinical trials end-to-end, including visits, data collection, source documentation and sponsor relations.
• Lead complex trials with protocol and regulatory compliance.
• Develop strategies to recruit and retain research participants.
• Train and mentor CRCs, shadowing and protocol training.
• Support administrative oversight like timecards and vendor management.
• Ensure CTMS/EDC compliance and assist in site audits.

Job description

POSITION SUMMARY:The CRC/Operations Lead is a senior team member responsible for conducting clinical trials while also serving as a go-to resource for operational questions, training, and workflow support. In addition to managing their own study protocols, this individual provides guidance to staff on all site study protocols, site policies, and documentation practices. The CRC/Operations Lead supports training and onboarding, helps troubleshoot day-to-day challenges, and assists with administrative oversight, including timecard reviews. The distribution of work will be CRC/coordinating trials 75% and research operations lead duties 25%.JOB RELATIONSHIPS:Reports to the Director of Clinical Research, Vice President of Research, Regional Research Manager, Regional Market President, and the physicians at their market.Collaborates with experienced patient navigators, IT, data management, and Urology Alliance clinical research staff.KEY RESPONSIBILITIES:Manage assigned clinical trials end-to-end, including participant visits, data collection, source documentation, and sponsor relations.Able to manage multiple studies with varying indications.Leads complex trials, ensuring compliance with protocol and regulatory requirements.Develops effective strategies for promoting/recruiting research participants and retaining participants in long term clinical trials.Demonstrations understanding of the Urology Alliance and key stakeholders to ensure continuing of patient care.Work to build the research department in scope, size, reputation, and professionalism.Serve as a study resource for CRCs and support personnel.Provide day-to-day operational support, helping staff interpret study protocols, procedures, and SOPs.Maintain certifications in, and continually update knowledge of FDA, GCP, ICH, federal and state regulations, etc.Attend all site SIVs and other sponsor meetings to ensure smooth study start-up and expedited enrollment.Support study feasibility activities alongside Investigators and Site Managers.Attend site selection visits and support business development of the site.Train and mentor new and existing CRCs, including shadowing, skills checks, and protocol-specific training.Ensures good Investigator relations and manages training’s, schedules, and other communications/processes needed for Investigator support.Assist in creating and updating training materials and onboarding workflows.Support the Clinical Research Manager with administrative oversight, such as reviewing timecards, study/office supply needs, or visit scheduling concerns.Participate in site audits or monitoring visits, helping staff with compliance preparation.Help CRCs with reviewing monitoring visit follow-up letters to ensure the action items are completed in a timely manner.Oversight on binder management.Act as a liaison between individual market operations and leadership, elevating staffing, policy, or workflow concerns as needed.Ensure study conduct is compliant with GCP, IRB, SOPs, and ALCOA-C documentation standards.Act as the point person to the local market clinic and leadership teams.Work with the EMR and data management systems to complete EDC, eCRFs, find patients, maintain records.Support vendor management and vendor set up.Ensures CTMS compliance and completion.Partner with finance to ensure local site CTMS completion and proper invoicing.