Crane Service Specialist

Mazzella; Cleveland (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Mazzella is seeking a motivated Crane Service Sales Specialist to provide technical sales and support for overhead crane service and inspections in the Cleveland area. You will generate new service opportunities by executing localized plans and working with local service branches and Account Managers.

The role requires strong sales experience, industry knowledge, and collaboration across teams to exceed regional goals and improve customer outcomes.

Qualifications

• Minimum 5 years in a sales or service role.
• Willingness to stay educated in crane industry.
• Detail oriented with multi-tasking ability.
• Strong analytical, conceptual and planning skills.
• Excellent written and verbal communication.
• MS Office proficiency.

Responsibilities

• Serve as subject matter expert for crane service and inspections in territory.
• Promote service offerings using a consultative sales approach with on-site support.
• Maintain CRM records and manage leads, opportunities and accounts.
• Coordinate with management to qualify leads and follow up on quotes.
• Mentor Account Managers on crane service sales processes.
• Develop and execute localized sales plans to exceed goals.

Skills

5 years sales/service experience

Willingness to stay educated in crane‑

Detail oriented

Analytical and planning skills

Written and verbal communication

Microsoft Office proficiency

Crane service/inspections knowledge

Education

High school diploma or GED

Related industrial sales experience if no degree

Job description

Brief Description

Mazzella is seeking a motivated and technically skilled Crane Service Sales Specialist to provide technical sales and support related to overhead crane service and inspections within a defined region. The specialist will generate new and/or increase existing service sales and inspection opportunities by developing and executing a professional, localized sales plan to exceed team goals. This role involves working closely with local service branches and Account Managers to foster open communication through various contact methods, including visits, meetings, phone calls, and digital channels.

Requirements

• Be the Mazzella overhead crane service department’s “Subject Matter Expert” when it comes to service and inspection related sales and marketing efforts for your geographic area
• Promote Mazzella crane service and inspection offerings and products within an assigned territory by utilizing a consultative sales approach through best practices and use of on-site support including field visits and sales to new and existing customers; recommends product and service enhancements that increase sales and capitalize on margin potential
• Understand local customer base and seek opportunities to both expand both our existing business, as well as help to create, and execute, a workable strategy to gain market share of new customers through inspection related offerings with the Lifting Specialists
• Mentor Account Managers to help develop a deeper understanding of Crane Service’s technical sales process, it’s customers and the markets in which they exist
• Utilize the Company’s customer relationship management system to maintain complete call records, gather business intelligence and valid customer/account information which supports increased product sales goals and clarity of progress
• Plan, organize, and coordinate with management to qualify leads opportunities, projects, or contract management; provide appropriate and timely follow up and information gathering for all provided and self-generated leads
• Assist in following up on active repair quotes when required and document the progress
• Partner with Segment Managers and vertical experts to develop, monitor and achieve segment/vertical targets and goals. Identify customer issues and partners with management to address any customer opportunities or threats
• Create a structure of local communication protocols to solve customer needs and provide solutions that meet customer requirements in all areas from production to maintenance through an industry expert perspective in an aggressively responsive manner
• Prepare, tailor, support and present professional proposals that solve challenges and aid in closing business
• Maintain work area, equipment, and tools in a clean and organized manner; follow all Safety Guidelines
• Other duties as assigned

Education

A high school diploma or GED is required; an undergraduate degree from an accredited college or university in a related discipline. In the absence of a degree, directly related job experience serving in an industrial sales role, where a number of years and proven knowledge may offset the degree requirement.

Experience & Skills

• 5 years in a sales or service role or equivalent military experience, or the equivalent combination of education and experience is required
• Willingness to stay educated in the crane industry; as cranes become increasingly sophisticated, need to be increasingly computer literate and technologically savvy
• Must be detail oriented, self-motivated and disciplined with the ability to multi-task
• Strong analytical, conceptual and planning skills are required
• Written and verbal communication skills
• Excellent math skills and overall PC literacy (Microsoft Office) are required
• Must successfully complete a criminal background check, drug screen and E-verify