Crane Service Technician – Mazzella Companies
The Overhead Service Technician is a front‑line employee with direct customer contact and is a valued, essential part of the company’s success; in addition to technical skills, people skills are vital for effective customer relationship management and decision‑making.
Responsibilities
- Perform on‑site repairs on overhead cranes and hoists at customers’ facilities as directed by the Service Supervisor or Service Manager.
- Perform planned maintenance and repairs on all types of crane and hoist systems.
- Respond to emergency breakdown call‑outs, including after‑hours and weekend availability.
- Conduct extensive on‑site electrical, electronic, mechanical, and structural troubleshooting to determine root causes and establish necessary repairs using visual inspections and testing equipment.
- Maintain a basic understanding of OSHA, ANSI, CMAA, and other regulatory codes applicable to crane service.
- Apply proficient knowledge of electrical theory for power and controls, mechanical systems of cranes/hoists, and simple structural elements.
- Complete daily paperwork accurately, including time tickets, service reports, inspection reports, expense reports, and sales lead generation forms.
- Review completed repairs with customers and obtain signatures on daily service reports confirming acceptance.
- Maintain all company equipment and tools in compliance with manufacturer recommendations and certifications.
- Keep the service vehicle stocked with inventory, line stock items, and required forms and literature.
- Maintain a professional appearance and image at all times.
- Communicate regularly with the local office, calling the supervisor at least once per day.
- Promote excellent customer relationships through strong interpersonal skills.
- Maintain Quality Assurance Standards.
- Compile information for replacement and repair proposals and forward to the Service Supervisor or Service Manager.
- Keep training assignments current.
- Perform other duties as assigned.
Education
A high school diploma, vocational‑technical school or crane training program, trade school, equivalent military experience, or technical college training program (preferred).
Experience and Skills
- At least 2 years in an industrial maintenance environment or equivalent military experience; the equivalent combination of education and experience is required.
- Industrial HVAC controls and automation experience.
- Previous overhead crane service experience preferred but not required.
- Willingness to stay educated in the crane industry; service technicians must be computer literate and technologically savvy.
- Valid driver’s license in good standing that meets company requirements.
- Heavy lifting/pulling capability (minimum 75 lbs.) and ability to work at heights greater than six feet.
- Standard schedule of 40 hours per week with ability to work varied hours, overtime and on‑call as required.
- Minimal travel required.
- Strong written and verbal communication skills.
- Demonstrated mechanical aptitude.
- Strong analytical, conceptual, and planning skills.
- Excellent math skills and PC literacy (Microsoft Office).
- Detail‑oriented, self‑motivated, and disciplined with ability to multitask.
- Must successfully complete a criminal background check, physical, drug screening, and e‑Verify.
Benefits and Compensation
Mazzella offers market‑competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.
Why Team Members Join Mazzella
- Team‑oriented environment
- Real work‑life balance
- Growth and development opportunities with a lifelong learning career path
- Humble, hungry, smart culture
- Market‑competitive salaries
- Comprehensive health insurance
- Technician service vehicle provided
- PPE and power tools provided
- Free virtual doctor visits with $0 copay (Teledoc)
- Tuition reimbursement.
Mazzella Core Values
- Safe‑personal commitment to all stakeholders’ well‑being; purposeful control of risk.
- Lifelong learner – routinely acquire new skills and capabilities that bring value.
- Humble – lack excessive ego or concerns about status; emphasize the team over self.
- Hungry – always looking for more, self‑motivated, and diligent; do more rather than just get by, commitment.
- Smart – common sense about people, good judgment, and intuition around their impact on group dynamics.
Employment Details
- Seniority level: Entry level
- Employment type: Part‑time
- Job function: Information Technology
- Industries: Automation Machinery Manufacturing
Equal Opportunity Employment / Drug‑Free Workplace
EOE/Drug Free Workplace