Crane & Lifting Equipment Technical Support Specialist

Systematic Business Consulting; Georgetown (TX); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A leading consulting firm is seeking a Crane Support Specialist who will provide technical assistance and support for lifting and access equipment products. This role involves resolving product-related issues, offering training, and ensuring customer satisfaction. Candidates should have a background in engineering and relevant experience in product support, particularly within the lifting or heavy equipment industries.

Qualifications

• Minimum of 2 years of experience in product support or technical support.
• Experience in lifting equipment or heavy equipment industries preferred.

Responsibilities

• Provide technical support and troubleshooting for equipment.
• Respond to product inquiries and deliver effective solutions.
• Collaborate with engineering and product management on product defects.
• Develop comprehensive product documentation.
• Conduct training sessions on product operation and maintenance.
• Travel to customer job sites for technical consultations.

Skills

Analytical and problem-solving skills

Communication skills

Collaboration

Proactive issue resolution

Education

Bachelor’s degree in Engineering or related field

Tools

Product lifecycle management (PLM)

Troubleshooting tools

ERP systems

Job description

A leading consulting firm is seeking a Crane Support Specialist who will provide technical assistance and support for lifting and access equipment products. This role involves resolving product-related issues, offering training, and ensuring customer satisfaction. Candidates should have a background in engineering and relevant experience in product support, particularly within the lifting or heavy equipment industries.