Crane Support Representative

Systematic Business Consulting; Georgetown (TX); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A leading consulting firm is seeking a Crane Support Specialist who will provide technical assistance and support for lifting and access equipment products. This role involves resolving product-related issues, offering training, and ensuring customer satisfaction. Candidates should have a background in engineering and relevant experience in product support, particularly within the lifting or heavy equipment industries.

Qualifications

• Minimum of 2 years of experience in product support or technical support.
• Experience in lifting equipment or heavy equipment industries preferred.

Responsibilities

• Provide technical support and troubleshooting for equipment.
• Respond to product inquiries and deliver effective solutions.
• Collaborate with engineering and product management on product defects.
• Develop comprehensive product documentation.
• Conduct training sessions on product operation and maintenance.
• Travel to customer job sites for technical consultations.

Skills

Analytical and problem-solving skills

Communication skills

Collaboration

Proactive issue resolution

Education

Bachelor’s degree in Engineering or related field

Tools

Product lifecycle management (PLM)

Troubleshooting tools

ERP systems

Job description

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Systematic Business Consulting provided pay range

This range is provided by Systematic Business Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $95,000.00/yr

Additional compensation types

• Annual Bonus
• Direct message the job poster from Systematic Business Consulting

Candidate Recruiter at Systematic Business Consulting

Job Summary

The Crane Support Specialist provides technical assistance and support for lifting and access equipment products throughout their lifecycle. This role serves as a key point of contact for internal teams and customers, resolving product-related issues, providing training, and ensuring a high level of customer satisfaction.

The Crane Support Specialist works closely with engineering, sales, and service departments to address technical inquiries, identify and resolve product concerns, and drive continuous improvement in product performance and reliability.

Key Responsibilities

• Provide technical support and troubleshooting for equipment to internal teams and external customers.
• Respond promptly to product inquiries, diagnose issues, and deliver effective, timely solutions.
• Collaborate with engineering and product management teams to identify product defects, recommend corrective actions, and implement performance improvements.
• Develop and maintain comprehensive product documentation, including manuals, FAQs, and technical bulletins.
• Conduct training sessions for employees, customers, and partners on product operation, safety, and maintenance.
• Track, analyze, and report on product issues, field trends, and customer feedback to inform product enhancements.
• Participate in the testing and evaluation of new products or software updates prior to release.
• Support sales and service teams by providing detailed product knowledge and technical expertise.
• Travel to customer job sites to assist with hands‑on troubleshooting and technical consultations.
• Ensure compliance with company policies, quality standards, and applicable regulatory requirements.

Qualifications

• Bachelor’s degree in Engineering, Technical Support, or related field preferred; equivalent experience will be considered.
• Minimum of 2 years of experience in product support and/or technical support within the LIFTING EQUIPMENT or HEAVY EQUIPMENT industries.
• Strong analytical and problem-solving skills with a proactive approach to issue resolution.
• Excellent written and verbal communication skills, with the ability to explain complex technical information clearly.
• Proven ability to collaborate across cross‑functional teams and manage multiple priorities.
• Experience with product lifecycle management (PLM), troubleshooting tools, or ERP systems preferred.

Core Competencies

• Problem Solving & Analytical Thinking
• Process Improvement & Quality Focus

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance