Craft Coffee Shift Supervisor & Team Leader

Starbucks Corp.; Reisterstown (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Tuition reimbursement

Paid vacation

Sick time

Parental leave

Disability insurance

Equity program/Bean Stock

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will supervise the crew, maintain beverage/food quality, manage cash handling, and uphold store safety during your shift.

Ideal candidates will have at least six months of customer-facing experience, strong communication, and the ability to direct others while delivering exceptional service. A collaborative, fast-paced environment awaits.

Qualifications

• Six months of experience in a position requiring constant interaction with and fulfilling customer requests.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers.
• Six months of experience delegating tasks to other employees and coordinating tasks of two or more employees.
• Ability to direct the work of others; strong communication and interpersonal skills.

Responsibilities

• Lead with craft and heart to ensure a welcoming Starbucks store environment.
• Oversee store operations, quality beverages/food, cash handling, and safety.
• Coach and delegate tasks to crew, ensuring smooth shift execution and customer satisfaction.

Skills

Customer service

Leadership

Communication

Teamwork

Retail knowledge

Food/beverage prep

Safety and security

Tools

POS system

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring a welcoming space for the community. You will supervise the crew, maintain beverage/food quality, manage cash handling, and uphold store safety during your shift.

Ideal candidates will have at least six months of customer-facing experience, strong communication, and the ability to direct others while delivering exceptional service. A collaborative, fast-paced environment awaits.