Craft Cocktails & Guest Experience Lead

Uptown Alley; Midlothian (VA); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Fun work environment

Culture & events

401k & Roth IRA

Competitive salary & bonus

Generous PTO

Flexible schedule

Health & vision insurance

Professional development

Job summary

Uptown Alley is seeking an experienced bartender to deliver exceptional guest service, craft cocktails, and maintain a welcoming bar atmosphere. You will contribute to a positive guest experience and the reputation of Uptown Alley as a vibrant dining and entertainment venue.

The role emphasizes upselling, knowledge of menus, safety compliance, and collaboration with the management team and FOH/BOH staff. On-site location with flexible hours.

Qualifications

• Certifications in food safety and alcohol handling required.
• High school diploma or GED required.
• Must be physically able to stand for long periods and lift heavy objects in a hot kitchen environment.

Responsibilities

• Upselling and revenue generation.
• Payment processing.
• Compliance and safety.
• Problem resolution.
• Menu knowledge.
• Training and development.
• Customer satisfaction.

Skills

Customer Service orientation

Communication skills

Attention to detail

Self-starter

Spanish (Desirable)

English

De-escalation (Desirable)

Education

ServSafe / food safety and alcohol training certifications

High school diploma or GED

Tools

POS Systems

Reservation Systems

Job description

Uptown Alley is seeking an experienced bartender to deliver exceptional guest service, craft cocktails, and maintain a welcoming bar atmosphere. You will contribute to a positive guest experience and the reputation of Uptown Alley as a vibrant dining and entertainment venue.

The role emphasizes upselling, knowledge of menus, safety compliance, and collaboration with the management team and FOH/BOH staff. On-site location with flexible hours.