Craft Beer Taproom Server & Guest Experience Pro

Silver Branch Brewing Co.; Warrenton (VA); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Silver Branch Brewing Company in Warrenton, VA is seeking a friendly, guest-focused Server to deliver warm hospitality and help guests feel welcome from the moment they arrive. You will learn our beer offerings, assist with a fast-paced service, work with a team, and handle POS systems while maintaining a neat appearance.

Nights and weekends availability is a plus. A passion for beer and customer service, plus willingness to learn and follow safety protocols, will help you thrive with our

Qualifications

• Friendly and fun to be around with a strong work ethic.
• Capable of learning and implementing new service-based technology.
• Corporate service industry experience is a plus.
• TIPS, TAM, SERV Safe, or other alcohol safety certifications are beneficial.
• Must have passed the Certified Beer Server Cicerone Exam, or must pass within twelve weeks of hire.
• Available to work a variety of hours including nights and weekends.
• Maintain neat and professional appearance.
• Professional with excellent customer service skills.

Responsibilities

• Deliver amazing guest experiences with strong knowledge of our offerings and a welcoming, friendly demeanor
• Always help the Manager On Duty greet guests and ensure that all guests feel welcome from the moment they walk in the door
• Consistently find ways to create a better service environment through cleanliness, preparation, and organization
• Properly ID patrons to make sure they are 21 and over and carefully monitor the continued consumption and overall experience of guests visiting Silver Branch
• Proficient in Point-of-Sale software and able to identify / troubleshoot potential issues
• Responsible for knowing our beer, wine, cocktails and food menu selections and capable of providing recommendations based on guest input

Skills

Friendly demeanor

Strong work ethic

Willingness to learn beer knowledge

Excellent customer service

Tools

Point-of-Sale software

Job description

Silver Branch Brewing Company in Warrenton, VA is seeking a friendly, guest-focused Server to deliver warm hospitality and help guests feel welcome from the moment they arrive. You will learn our beer offerings, assist with a fast-paced service, work with a team, and handle POS systems while maintaining a neat appearance.

Nights and weekends availability is a plus. A passion for beer and customer service, plus willingness to learn and follow safety protocols, will help you thrive with our