Craft Beer Taproom Experience Lead

Hardywood; Richmond (VA); On-site; USD 4,100 - 21,000; Part time

Benefits offered by this job

401K retirement plan

Discounted taproom merchandise andbeer

Work-life balance

Job summary

Hardywood is seeking a Beer Ambassador to provide an exceptional taproom experience in Richmond, VA. You will serve craft beer and food, guide guests through selections, and participate in tours of our brewing facilities.

This FOH role emphasizes hospitality, teamwork, and passion for craft beer, with opportunities to support the kitchen and maintain a welcoming environment. The position is part-time and on-site at our Ownby Lane and West Creek locations.

Qualifications

• Prior customer service, sales, or restaurant/hospitality service experience is preferred.
• Cicerone Certified Beer Server credential is a major plus.
• Comfortable learning and working within a digital POS system; able to multi-task in a fast-paced environment.
• Excellent oral and written communication skills with FOH and kitchen teams.
• Strong commitment to guest safety and responsible alcohol service.

Responsibilities

• Provide quality pours of all draft beer and prepare beverages to Hardywood's standards.
• Warmly welcome guests, guide beer selections, and engage with customers.
• Provide guided tours of brewing facilities when needed.
• Deliver attentive table service of food and beer to guests.
• Represent the Hardywood brand and uphold core values of community, quality, and sustainability.
• Maintain inventory, restock beer and supplies, and manage merchandise.
• Operate the POS system accurately and handle payments.
• Assist coworkers and management with cleaning, stocking event supplies, and waste disposal.
• Cross-train and assist kitchen team at Ownby Lane and West Creek facilities.
• Safely change kegs, manage draft system, and troubleshoot issues.
• Perform opening/closing duties and ensure prep for service.

Skills

Customer service

Cicerone Certified Beer Server

POS system

Communication skills

Physical stamina

Tools

Point of Sale (POS) system

Job description

Hardywood is seeking a Beer Ambassador to provide an exceptional taproom experience in Richmond, VA. You will serve craft beer and food, guide guests through selections, and participate in tours of our brewing facilities.

This FOH role emphasizes hospitality, teamwork, and passion for craft beer, with opportunities to support the kitchen and maintain a welcoming environment. The position is part-time and on-site at our Ownby Lane and West Creek locations.