CRAFT Barman

Craft; Ocean City (MD); Sur place; USD 17 000 - 30 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Company parties

Résumé du poste

CRAFT is a family-friendly pizza venue in Ocean City, MD, seeking an experienced bartender to provide friendly, responsive service and craft beverages for guests, ensuring a memorable dining experience.

Responsibilities include greeting guests, making drink recommendations, handling orders via POS, checking IDs, and maintaining a clean, well-stocked bar. Must have 1+ year bartending and strong communication skills.

Qualifications

• Extensive knowledge of mixing and garnishing drinks.
• Basic math skills, able to handle money.
• Minimum of 1 year bartending experience.

Responsabilités

• Welcome and greet guests and make them feel comfortable.
• Inform guests of specialty drinks, specials, and menu changes.
• Make recommendations you believe guests will enjoy.
• Answer questions about food, beverages, and services.
• Check identification to verify legal age requirements.
• Mix beverages using liquor, bitters, soda, water, sugar, and fruits.
• Take food and beverage orders and enter in POS with high accuracy.
• Up-sell when appropriate and provide excellent customer service.
• Monitor and anticipate guests' needs to create a great dining experience.
• Prepare final bill and process payment.

Connaissances

Customer service

Active listening

Service orientation

Speaking

Social perceptiveness

Coordination

Communicate with supervisors

Formation

1 year bartending experience

Outils

POS systems

Description du poste

Benefits

• Employee discounts
• Company parties

Summary of Position

Provide friendly, responsive service to create an exceptional experience for all our guests. Each bartender's primary objective is to prepare alcoholic or non-alcoholic beverages for patrons and serve them at the bar or through the wait staff. Bartenders must assess bar customers’ needs and preferences and make recommendations. Maintain a clean and organized work environment while showing our guests such a marvelous time, they will want to return again and again.

Work Environment

CRAFT is a family-friendly pizza , looking to give our guests a casual experience in a fun laid-back atmosphere on the first-floor of our venue. The space offers table, bar and "living room" style seating. This venue provides a nod to our lounge-style origins. The restaurant offers an array of specialty gourmet pizzas, sandwiches, other traditional bar munchies, and nightly specials along with a dynamic CRAFT cocktail selection.

Duties & Responsibilities

• Welcome and greet guests. Make all our guests feel comfortable and let them know you are there to personally take care of them.
• Inform guests of specialty drinks, specials, and any menu changes
• Make recommendations you genuinely feel your guests will enjoy.
• Answer questions about our food, beverages, and other restaurant functions and services
• Check identification to verify legal age requirements for all customers.
• Mix beverages using an extensive range of ingredients including liquor, bitters, soda, water, sugar, and fruits.
• Take food and beverage orders from guests, enter orders in our point-of-sale system, paying the highest attention to detail.
• Up-sell when appropriate.
• Provide excellent customer service.
• Monitor, observe, and anticipate guests needs to create an amazing dining experience Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
• Satisfying guests requests in a timely manner.
• Gather orders and inventories for liquor, beer, wine, and other supplies and give to the appropriate person.
• Keep a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, fruit, ice, napkins, straws, glassware, and silverware.
• Slice, pit, and prepare fruit garnishes for drinks.
• Create unique drinks to be featured on specialty drink menus.
• Perform side work at the start and end of each shift as required.
• Maintain a clean and organized bar.
• Comply with all food and beverage regulations and health department guidelines.
• Limit customer problems by limiting alcohol intake and attempting to curtail inappropriate behavior if possible.
• Prepare final bill, present check to guest, accept payment, process credit card, or make change (if applicable)
• Be ready and willing to assist fellow bartenders as situations arise; be a team player.
• Serve food from quick service kitchen.
• Prepare any to-go orders.
• Thank guests for their visit, suggest they rate us on one of the social media platforms, and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by any of the restaurant managers or immediate supervisor.

Qualifications/Skills

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation and elevation of customer satisfaction.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation — Actively looking for ways to help people.
• Speaking — Talking to others to convey information effectively.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Coordination — Adjusting actions in relation to others' actions.
• Communicate with supervisors and respond to protocols and procedures after training
• Demonstrate ability to communicate with the public, work time spent standing, working with or in a group or team.

Education and/or Experience

• Must have extensive knowledge of mixing and garnishing drinks.
• Possess basic math skills, can handle money.
• Minimum of 1 year bartending.

Physical Demands

• Be able to work in a standing position for long periods of time (up to 8 hours)
• Be able to safely lift and easily maneuver trays of food frequently weighing up to 30 to 45 pounds.

Computer/Technology Skills

• Must have familiarity with point-of-sale systems.

Language/Communication Skills

• Be able to strongly communicate and understand the predominant language(s) of our guests.
• Must have strong communication skills, positive attitude, and a personable demeanor.
• Must be very organized, pay attention to detail, multitask, and have strong observational skills.
• Must be highly effective at defusing conflict.