CR&O Manager

MHI RJ Aviation Group; Bridgeport, Northern (WV, KY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical coverage

401K matching

Paid time off

Job summary

MHI RJ Aviation Group in Bridgeport, WV is seeking a CR&O Manager to oversee repair operations, ensure safety, quality and timely delivery, and act as the main customer liaison. The role drives schedule, budget, and KPI performance across multiple shops and services.

Ideal candidates will have airframe license, years of experience in heavy maintenance or component repair, and leadership expertise to coordinate cross-functional teams in a 24/7 operation based at our Bridgeport facility.

Qualifications

• Minimum 5 years of heavy maintenance or component repair experience.
• 2+ years lead duties (Crew Chief) experience preferred.
• Must have Airframe license and knowledge of FAA maintenance rules.

Responsibilities

• Manage performance of all work packages and ensure on-time delivery and budget adherence.
• Coordinate safety, quality, labor and production schedules with teams.
• Serve as primary customer contact for quotes, invoices, updates and warranty issues.
• Lead project management for ~200 work packages monthly and manage risks.
• Run status meetings and ensure cross-department collaboration and timely reporting.

Skills

Lead duties

Crew Chief

English proficiency

Customer service mindset

Computer skills

Education

Associate or bachelor’s degree in aviation or engineering

Tools

Maintenance documentation systems

Job description

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MHI RJ Aviation Group (MHIRJ) is the merging of two important heritages: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry.

CR&O Managerto help drive our continued success!

Purpose of the role:

MHIRJ’s network of service centers, support offices and parts depots are positioned in important aviation hubs in the U.S. The CR&O Manager is responsible for managing the performance of all repair activities, deliver on schedule and meet budget obligations. The manager will ensure all resources are available to achieve safety, quality, and regulatory compliance standards, as well as drive customer satisfaction. They will serve as the primary customer point of contact for all repair activities and address any concerns. The Component Repair Manager will be accountable for span times, budget performance, invoicing, safety, quality, compliance, identify potential risks and manage constraints to meet or exceed KPI’s. The Component Repair Manager will oversee the leadership of all team members and drive safety and quality standards. They will facilitate daily status meetings to align resources for cross-role collaboration to improve operational efficiency, compliance standards and resolve operational challenges. The Component Repair Manager will notify the Director of Component Repair & Overhaul immediately of any issues that will affect safety, quality, compliance standards, productivity or customer relations.

Here are the daily responsibilities of a CR&O Manager:

• Manage the performance of all work packages, deliver on schedule, and meet budget obligation.
• Work with a team to manage safety, quality, labor, and production schedules.
• Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, and warranty issues. Upsells additional work to Customer.
• Perform Project Management duties for 200 work packages per month to include identification of potential risks and management of constraints. Price codes, work orders, reviews labor charges, builds, reviews, and delivers Pro Forma invoice.
• Execute and maintain schedule through delivery and follow-up. Monitor and oversee workflow to ensure work package is on schedule and within budget, including shop floor efficiency.
• Facilitate status meetings with all departments and shops; update daily reports on status of each component.
• Assist and coordinate special programs (i.e., EMX, SAP, PR process, etc)with Planning, Invoice Analysts and Materials.
• Review, approve, and sign final customer invoice as needed, (i.e., review margin analysis, warranty negotiations, and revision of service orders (SVOs)
• Perform post work package activities, (i.e., customer follow-up calls, resolve customer issues after departure).
• Responsible for meeting or exceeding facility financial objectives on all projects. Issues and collects DPRs, reviews payment terms with Customer.

Here is what is required to succeed:

• Minimum of five (5) years of experience performing heavy maintenance or component repair AND;
• Minimum of two (2) years lead duties (aka “Crew Chief”) experience – preferably component repair.
• Must have an Airframe (“A”) license.
• Working knowledge of applicable Federal Aviation Regulations, for example: part 91, 121, 135, and 145
• Working knowledge of EASA
• Proficiency with computerized aircraft maintenance documentation systems
• Proficient ability to communicate in all forms in English including reading writing and speaking English per customer and FAA maintenance documentation compliance.
• Working knowledge of aircraft maintenance inspection programs.
• Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace, safety and environmental aspects of shop maintenance operations.
• Customer service mindset and approach within communications (verbal & written) and when needing to diffuse situations between internal and external customers.
• Intermediate computer skills: Word, Excel, PowerPoint, Outlook, and web-based applications used to manage maintenance work.

Preferred Qualifications:

• Associate or bachelor’s degree in aviation, Engineering or related technical industrial field.
• Experience in project management.

We put safety first and take pride in creating workspaces that invite collaboration and innovation.

• Our Service Centers are world-class, and our technicians work in climate-controlled hangars that are clean, comfortable, and promote safety.
• Position requires full-time presence at our Bridgeport, WV facility with on-site collaboration essential to role success.
• Must be comfortable with shift work; we are a 24/7 operation with 12-hour shifts which include days, nights, and weekends.

We provide comprehensive benefits for you and your family, as well as ample opportunities to grow your career.

• Comprehensive medical, dental, vision and prescription coverage
• Flexible Spending and Health Savings Accounts
• Company paid life insurance and short-term disability
• Annual wellness incentives up to $750
• Employee assistance program
• 401K with 6% company match
• Paid vacation, sick time, and holidays

We do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

We do not currently provide sponsorship to work in the United States. All applicants for U.S. jobs must be a United States citizen or be authorized to work in the United States.